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« bposte poste »
Identification lors de transactions financières postales
How should I return a parcel?
FAQ
Residential
You have two options. The original sender provided a return label: Attach the return label to the box. Bring the parcel to a bpost Post Office, Post Point, Parcel Point or Parcel Locker, give it to the postman when he delivers you a parcel or have it picked up. The original sender did not provide a return label: Purchase a shipping label online, via our eShop, or in a Post Office, Post Point or Parcel Point. The price depends on the weight and size of your parcel and the destination. Attach the shipping label to the box then bring the parcel to bpost or have it picked up. If you know that you will send the parcel back, even before it is delivered, then refuse it at the door. We will return it to the original sender.
How do I send registered mail?
FAQ
Residential
You can create a shipping label to affix to your registered mail item in
, the
, My bpost app
, or our
, shipping tool
, . Please note that the delivery address must be in
, Belgium
, . This includes registered mail with or without proof of receipt. For all other types of registered mail (with a foreign delivery address or personalised insurance, say) you should go to a Post Office or Post Point. You can print it if your smartphone/computer is connected to a printer. After creation, you will receive an email containing the shipping label. You can also send the email with the shipping label to someone who can print it for you. You can choose to have your shipping label printed in a Post Office or Post Point. You then drop the item off: At a Post Office At a Post Point In a Red Letterbox After payment you receive a digital proof of payment in the app or shipping tool itself and by email. The proof of deposit will appear in the app or in your account when your registered mail item enters our network. This is deemed a legally valid document in the event of a dispute.
, At a Post Office or Post Point
, The person at the counter at a Post Office or Post Point can help you create your registered mail item. You can choose from: Standard registered mail Registered mail with proof of receipt Registered mail with personalized insurance (for items of value) After payment you receive a paper proof of payment and a stamped proof of deposit from the person at the counter. This is also deemed a legally valid document in the event of a dispute. At the moment you cannot send registered mail in the form of an email with bpost.
, Can I change the shipping label for my registered mail?
, Unfortunately, you cannot change a label once it has been created. If you change it yourself with a pen (the name or address, say), it will be deemed invalid and not delivered. In this case, we advise you to create a new shipping label.
How do I stamp my parcel?
FAQ
Residential
To send a parcel, you need a shipping label. There are different ways to obtain a shipping label: Create a shipping label online or in the My bpost app and print it at home or for a fee in a Post Office, Post Point or Parcel Point. Purchase your shipping label in a Post Office, Post Point or Parcel Point (depending on the available selection).
Is there a prefranked solution for registered mail?
FAQ
Residential
In the eShop or at a Post Office
, You can buy a “
, Domestic
, registered mail kit” in the eShop, which is enough for 10 registered mail items. What’s in the kit: 10 prior stamps for domestic mail 10 registered mail stamps 10 proofs of posting for domestic registered items The kit is also available in Post Offices.
, In the My bpost app or via our shipping tool
, You can also frank your registered mail item using the My bpost app or our online shipping tool . In that case, you will receive a digital shipping label, which you should print and affix to your mail item. This label is used instead of a prior stamp and a registered mail stamp.
How and where can I request proof of receipt?
FAQ
Residential
You can request proof of receipt for registered mail in 3 ways: In the My bpost app Via our online shipping tool At a Post Office or Post Point
, Requesting proof of receipt in the My bpost app
, Open the app and tap “registered mail” from the list of products that can be sent. From the options select “digital acknowledgement of receipt”. Confirm your order to request proof of receipt. Once your registered mail has been delivered you will see the signed proof of receipt in the app.
, Requesting proof of receipt via our online shipping tool
, Go on the tool and and click on “Registered mail” from the list of products that can be sent. Select the format of your mail item and create an account or sign in. From the options select “digital acknowledgement of receipt”. Confirm your order to request proof of receipt. Once your registered mail has been delivered you will see the signed proof of receipt in your account.
, Requesting proof of receipt at a Post Office or Post Point
, Go to a Post Office or Post Point and ask for both a proof of deposit and a proof of receipt. Fill out both forms. Check the proof of receipt box on the barcode label and the proof of deposit. Affix the proof of receipt to the back of the mail item by folding over one of the self-adhesive strips on the front of the mail item. Drop off your mail item with the proof of deposit and proof of receipt at a Post Office or Post Point. Once your registered mail has been delivered you will receive the signed proof of receipt in your letterbox.
, Can someone other than the addressee sign a confirmation of receipt?
, Only those with a mandate from the addressee can sign the confirmation of receipt.
, How much does a confirmation of receipt cost?
, You can calculate the price of a confirmation of receipt with our price calculator .
Where can I mail my letter?
FAQ
Residential
Place your letter in a red bpost mailbox or drop it off in a Post Office or Post Point.
The original sender of your parcel determines whether you must be able to present a proof of shipment to get the money from your purchase back. The barcode on the label is scanned in the Post Office or Post Point to send the parcel, or the postman taking your parcel scans the label for shipment. The original sender sees when the parcel is scanned in our Track & Trace tool. You can always take a screenshot of the Track & Trace tool or the My bpost app and e-mail it as proof. If you purchase a shipping label in a Post Office or Post Point, then you can request a Shipping Receipt and mail a copy to the original sender. You can request a confirmation of receipt via text message or e-mail either online or in your Post Office or Post Point with the 'confirmation of receipt' option. As soon as your return shipment is delivered or picked up at a Pick-up point, you will receive an e-mail or text message. If none of this is sufficient for the sender as proof, please contact our customer service.
Sold your car and want to deregister your plate with the DIV?
Send your official plate easily and securely via bpost. No packaging needed, full tracking, and proof of deposit included.
How do I know if registered mail is on its way to me?
FAQ
Residential
If we know your email address you will automatically receive an email and a notification in the My bpost app that a registered mail item is on its way. It’s easy to turn these notifications on and off in the My bpost app. If you are unable to take receipt of this registered mail item, you have these options: You can have it delivered straight to your letterbox. You can give someone a proxy to take receipt on your behalf . You can postpone delivery of your registered mail by one working day or have it delivered straight to a Post Office or Post Point near you.
Download My bpost app
