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Can I get an invoice for my company?

FAQResidential
An invoice is not possible for postcards you make in the Mobile Postcard app. But you can get an invoice if you purchase promotional codes to give as gifts to your clients. Discover more options for your company on the bpost Mobile Postcard website.

Can I change the time of delivery?

FAQResidential
You can postpone delivery of your parcel once by one working day. You’ll get an email or a notification in the My bpost app stating the delivery date and location when your parcel is on its way. You’ll then be able to postpone delivery to the next working day.

Where should I drop off my registered mail?

FAQResidential
You can drop off your registered mail at 3 different locations: At a Post Office At a Post Point In a Red Letterbox. , Note: , you can only do this if you use a shipping label that you create using the My bpost app or online shipping tool .

I entered an incorrect address. Will I lose a credit?

FAQResidential
This depends. Did you hit the send button? If so, you will have lost a credit or credits. If you enter a Belgian address, the app will check whether bpost is familiar with the address. And if it suspects you've made an error in the address, a message and a suggestion will appear. We recommend following these suggestions.

Send memorial invitations with care

Residential
Send your memorial invitations with extra priority and care using bpost’s red mourning bag. Follow these 3 simple steps.

Can I drop off my registered mail in a Red Letterbox?

FAQResidential
You can drop off a registered mail item in a Red Letterbox if a shipping label is affixed that has been created using the My bpost app or online shipping tool. In all other cases you should drop off your registered mail at a Post Office or Post Point.

I received a damaged or incomplete newspaper. What can I do?

FAQResidential
If you received a damaged or incomplete newspaper, it is best to contact the publisher directly. That way, your complaint will immediately be dealt with properly. The publisher can then offer compensation. Your complaint will also be forwarded to bpost automatically so that we can improve our service if necessary.

What happens to my parcel after the postman takes it?

FAQResidential
Once the postman finishes their round, they bring your parcel to the nearest distribution centre. From there, your parcel is sorted and starts its journey to the recipient. You can follow the status of your parcel with Track & Trace and the My bpost app using your barcode.

I received my magazine too late. What can I do?

FAQResidential
If you received your magazine too late, it is best to contact the publisher directly. That way, your complaint will immediately be dealt with properly. The publisher can then offer compensation. Your complaint will also be forwarded to bpost automatically so that we can improve our service if necessary.

I received my newspaper too late. What can I do?

FAQResidential
If you receive your newspaper too late, it is best to contact the publisher directly. That way, your complaint will immediately be dealt with properly. The publisher can then offer compensation. Your complaint will also be forwarded to bpost automatically so that we can improve our service if necessary.