How can I receive my money?

You pick up the money in a Post Office in your neighbourhood or in a Ria agency.

On the ‘Receive money’ form, fill in the transaction PIN code, the first and last name of the sender, and the country where the money was sent.
Give the completed form to the counter clerk together with your identity document.
After your details are checked, the counter clerk will pay out the amount in cash.

You have 40 days to pick up your money in a Post Office or Ria agency.

Can someone else pick up the money?

You must always pick up the money in person. If you really can't pick it up in person then the sender must go back to the Post Office or Ria agency. The sender must modify the transaction and indicate a different addressee.

My name was spelled incorrectly

If your name is spelled wrong, only the sender can modify it. Ask the sender to go to the Post Office or Ria agency where he or she sent the money. That is the only place where he or she can modify the spelling of your name. Once the spelling has been changed, you can pick up the money.

I lost the PIN code

The addressee must ask the sender to send the code again.