Experiencing a blank screen after logging into our online shipping tool? Press ctrl and F5 at the same time or clear your Internet history.


Which information must I submit to receive the money? (PIN code, identity document, sender's name, etc.)

To receive your money, give the counter clerk of the Post Office or Ria agency the following five things:

  • the PIN code of the transaction
  • the first and last name of the sender
  • the country where the money was sent
  • the amount that you expect
  • your identity document

If you didn't find an answer to your question?


Please contact us.


Contact the Customer Care Center of Ria Money Transfer directly.

Monday - Friday :
08:00 – 12:30
13:30 - 18:00

Saturday :
09:00 – 13:00