Delay parcels from United Kingdom and Germany
Due to IT-problems at our partner Royal mail and strikes at Deutsche Post, we expect delays in the delivery of letters and parcels from Germany and United Kingdom to Belgium As soon as the parcel arrives in Belgium, the status of your parcel will be updated. Unfortunately, our customer service cannot provide you with further information.


What happens to my registered mail if the addressee has moved?

If the addressee has an active contract with the Forwarding Department at bpost, we will forward your item to his/her new address.

If the addressee does not have a contract, your item will be returned to you with registered mail. Make sure that your name and address are clearly written on the item.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.

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