My Mobile Postcard was delivered with a delay. What can I do?

Did you send your postcard via the app before 3 p.m.? Because we then print and send your card the same day.

  • If you sent the card to an address in Belgium as 'Priority' mail, it should be delivered the first day after it has been made.
  • If the card is sent as 'Non-priority', it should be delivered within three working days.
  • If you sent the card to an address in a country other than Beglium, the delivery will be the responsibility of the postal service in that country.

Was the arrival of your card delayed? Let us know via the online form at the bottom of this page.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.

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