My parcel was delivered too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
184
My parcel arrived too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
184
I received a suspicious text message or email, allegedly from bpost. What should I do?
You may receive an email or text message that appears to be from bpost. It might look real, but it was not sent by us. These emails or texts are fraudulent messages, also known as phishing, sent by scammers. The following tips will help you recognize phishing and will inform you about what to do with these types of messages. Never pay for a parcel that is on its way and do not just fill in your personal informationbpost will never ask you to pay something when your parcel is on its way (e.g. paying clearance fees or paying to avoid extra costs). Senders of these fake messages are often in a hurry: "Pay your shipping costs as soon as possible.” or "Do it within 48 hours." Do not get caught by this. Start by asking yourself if you really are expecting a package. Only enter personal details if you are 100% sure that you are dealing with bpost. We will never ask you for personal information via e-mail or text message.Check the web addressA fraudulent email or text message usually contains a link or button that goes to an untrustworthy website. You can check the URL by hovering over the link with your mouse. The web address will then appear at the bottom left of your browser. If you do not recognize the address immediately, do not click the link.Help prevent phishingForward suspicious messages to suspicious@safenonweb.be. This way, you will help prevent others from becoming victims of scammers.
Follow my parcel
187
When will my parcel be delivered?
We try to deliver all national parcels the next workday. You can follow the status of your parcel with Track & Trace and the My bpost app. The stated time slot is an indication; 95% of the parcels are delivered within this time slot.
Follow my parcel
187
I am expecting a parcel, but have not received a barcode. What do I do now?
In that case, contact the sender of your parcel and ask for the barcode. Without a barcode, we cannot follow your parcel with Track & Trace.
Follow my parcel
187
Customer service
How does it work?
How long does it take before the money is transferred and can be picked up?

How long does it take before the money is transferred and can be picked up?

When you send money with Ria Money Transfer, the addressee can pick up the money a few minutes later. As soon as the recipient has received the transaction PIN code, he or she can pick up the money in a Ria agency. Always take the time difference in the destination country into account and the opening hours of the Ria agency over there.

How does a money transfer with Ria work?

You can send money with Ria Money Transfer in five easy steps:

  • You complete the ‘Send Money’ form.
  • You give the form to the counter clerk together with your identity document and the money.
  • You sign as correct and get a receipt that states the PIN code of your transaction.
  • You contact your addressee and communicate the PIN code that he or she needs to pick up the money.
  • Your addressee picks up the cash at a Ria agency with the PIN code and his or her identity document.

Which contact details of the sender and the addressee do I have to give?

You only have to give the first and last name of your addressee and your own mobile phone number.

Do I have to know which country or which city I am sending money to?

You must always know which country you are sending money to. Depending on the country, you must also indicate where (in which Ria agency and which city) your addressee will pick up the money. The counter clerk in your Post Office will tell you which countries require you to choose a Ria agency.

If you didn't find an answer to your question?

 

Please contact us.

Call

Contact the Customer Care Center of Ria Money Transfer directly.

Monday - Friday :
09.00 - 19.00
Saturday:
08.30 – 16.00

Phone Customer Care Centre
Phone Customer Care Centre
tel:025882414