My parcel was delivered too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
184
My parcel arrived too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
184
When will my parcel be delivered?
We try to deliver all national parcels the next workday. You can follow the status of your parcel with Track & Trace and the My bpost app. The stated time slot is an indication; 95% of the parcels are delivered within this time slot.
Follow my parcel
187
I am expecting a parcel, but have not received a barcode. What do I do now?
In that case, contact the sender of your parcel and ask for the barcode. Without a barcode, we cannot follow your parcel with Track & Trace.
Follow my parcel
187
How do I know who is the sender of my parcel?
  Based on your parcel's barcode number, you can check the name and address of the sender with Track & Trace and the My bpost app.
Follow my parcel
187
Customer service
How does it work?
How long does it take before the money is transferred and can be picked up?

How long does it take before the money is transferred and can be picked up?

When you send money with Ria Money Transfer, the addressee can pick up the money a few minutes later. As soon as the recipient has received the transaction PIN code, he or she can pick up the money in a Ria agency. Always take the time difference in the destination country into account and the opening hours of the Ria agency over there.

How does a money transfer with Ria work?

You can send money with Ria Money Transfer in five easy steps:

  • You complete the ‘Send Money’ form.
  • You give the form to the counter clerk together with your identity document and the money.
  • You sign as correct and get a receipt that states the PIN code of your transaction.
  • You contact your addressee and communicate the PIN code that he or she needs to pick up the money.
  • Your addressee picks up the cash at a Ria agency with the PIN code and his or her identity document.

What are my possibilities to send money with Ria?

You can send and receive money from and to anywhere in the world with Ria Money Transfer. You can:

  • send cash that your addressee picks up as cash.
  • send cash to your addressee's bank account. That option is not available in every country of destination.
  • send cash to your addressee's virtual mobile account. That option is not available in every country of destination.

The counter clerk in your Post Office will tell you how your addressee can receive the money in the country where he or she lives or is staying.

Which contact details of the sender and the addressee do I have to give?

You only have to give the first and last name of your addressee and your own mobile phone number.

If you didn't find an answer to your question?

 

Please contact us.

Call

Contact the Customer Care Center of Ria Money Transfer directly.

Monday - Friday :
08:00 – 12:30
13:30 - 18:00

Saturday :
09:00 – 13:00

Phone Customer Care Centre
Phone Customer Care Centre
tel:025882414