My parcel was delivered too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
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My parcel arrived too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
184
When will my parcel be delivered?
We try to deliver all national parcels the next workday. You can follow the status of your parcel with Track & Trace and the My bpost app. The stated time slot is an indication; 95% of the parcels are delivered within this time slot.
Follow my parcel
187
I am expecting a parcel, but have not received a barcode. What do I do now?
In that case, contact the sender of your parcel and ask for the barcode. Without a barcode, we cannot follow your parcel with Track & Trace.
Follow my parcel
187
How do I know who is the sender of my parcel?
  Based on your parcel's barcode number, you can check the name and address of the sender with Track & Trace and the My bpost app.
Follow my parcel
187
Customer service
How does it work?
Can I use the receipt in legal proceedings?

Can I use the receipt in legal proceedings?

The receipt that the sender gets can be used as a legal document.

Which contact details of the sender and the addressee do I have to give?

You only have to give the first and last name of your addressee and your own mobile phone number.

How does a money transfer with Ria work?

You can send money with Ria Money Transfer in five easy steps:

  • You complete the ‘Send Money’ form.
  • You give the form to the counter clerk together with your identity document and the money.
  • You sign as correct and get a receipt that states the PIN code of your transaction.
  • You contact your addressee and communicate the PIN code that he or she needs to pick up the money.
  • Your addressee picks up the cash at a Ria agency with the PIN code and his or her identity document.

Do I have to know which country or which city I am sending money to?

You must always know which country you are sending money to. Depending on the country, you must also indicate where (in which Ria agency and which city) your addressee will pick up the money. The counter clerk in your Post Office will tell you which countries require you to choose a Ria agency.

If you didn't find an answer to your question?

 

Please contact us.

Call

Contact the Customer Care Center of Ria Money Transfer directly.

Monday - Friday :
09.00 - 19.00
Saturday:
08.30 – 16.00

Phone Customer Care Centre
Phone Customer Care Centre
tel:025882414