My parcel was delivered too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
184
My parcel arrived too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
184
When will my parcel be delivered?
We try to deliver all national parcels the next workday. You can follow the status of your parcel with Track & Trace and the My bpost app. The stated time slot is an indication; 95% of the parcels are delivered within this time slot.
Follow my parcel
187
I am expecting a parcel, but have not received a barcode. What do I do now?
In that case, contact the sender of your parcel and ask for the barcode. Without a barcode, we cannot follow your parcel with Track & Trace.
Follow my parcel
187
How do I know who is the sender of my parcel?
  Based on your parcel's barcode number, you can check the name and address of the sender with Track & Trace and the My bpost app.
Follow my parcel
187
Customer service
Terms and conditions and prices
Can I send money on behalf of someone else?

Can I send money on behalf of someone else?

You can never send money on behalf of someone else. If you do, you risk being prosecuted.

Can I transfer money anonymously with Ria?

You cannot transfer money anonymously with Ria Money Transfer. You must prove your identity with a valid identity document for every money transfer.

How much time does my addressee have to pick up the money?

Your addressee has 40 days to pick up your money. After 40 days you will receive a text message from Ria with a new PIN code so that you can pick up the money.

Which details do I need to send money with Ria?

The details that you must give the counter clerk at your Post Office or Ria agency:

  • the first and last name of your addressee
  • the country where your addressee lives or is staying
  • depending on the country: the Ria agency where your addressee will pick up the money
  • your mobile phone number

You pay the amount in cash or with Bancontact.

If you didn't find an answer to your question?

 

Please contact us.

Call

Contact the Customer Care Center of Ria Money Transfer directly.

Monday - Friday :
09.00 - 19.00
Saturday:
08.30 – 16.00

Phone Customer Care Centre
Phone Customer Care Centre
tel:025882414