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Sending a parcel abroad

Residential

Choose your delivery solution, calculate the price quickly, and send your parcel to an address outside Belgium. Includes Track & Trace.

Shipping solution tailored to your business

Business

Shipping solution tailored to your business

Always a delivery method that suits your customer | bpost

Business

Offer customers extra flexibility with our 4 different delivery methods for your parcels in Belgium. Let them choose between delivery at home, in a Pick-up point, Parel Locker or in your own point of sales. Read more.

Send your parcel within Belgium in just a few clicks

Residential

Choose your delivery solution and send your parcel to an address or one of the 2800 Pick-up points in Belgium. Parcel is delivered the next workday after it is handed in.

Phishing

Residential

Protect yourself  from fraud and scams.

How do I file a complaint if my parcel is damaged or lost, or hasn’t been delivered?

FAQ Residential

We are sorry about your damaged parcel. , Tip: , If you notice the damage at the Pick-up Point, then you can refuse the parcel. It will be sent back to the sender. , I am the recipient , If you are the recipient of the parcel, you cannot submit a complaint yourself. Fortunately, most senders have set up fixed arrangements with bpost in case their parcels get lost or damaged. Please get in touch with the sender for the best solution for your order (e.g. have your order reshipped or receive a refund). If you have , received a damaged parcel from Belgium , , please contact the sender within 7 days and provide him with photos of the damaged packaging and/or contents. If you have , received a damaged parcel from abroad , , please contact bpost (02 278 51 26) + the sender within 7 days and provide him with photos of the damaged packaging and/or contents. , I am the sender , If you are the sender of the parcel, it is best to contact our customer service via our online form . This way you can immediately provide all the necessary information and documents to process your file. In case of damage, your complaint must be submitted to us within 7 calendar days.

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