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Does Ria only work with cash, or can I also use a bank card, credit card or bank transfer?
FAQ
Residential
You pay a Ria Money Transfer with cash or with Bancontact in your Post Office.
Where do I find the barcode of my return shipment?
FAQ
Residential
If the original sender provided a return label, then the barcode of your return shipment is on the return label. You can also find the barcode on the sender's website or in the e-mail that you received from us announcing the delivery of your parcel. If you purchased a shipping label, then the barcode is in the e-mail that you received or on the Shipping Receipt issued by the Post Office or Post Point.
You can always return your parcel with bpost, even if it was delivered by a different postal service. In that case, you must purchase a shipping label via our website, in our eShop or in a Post Office, Post Point or Parcel Point. You send your return shipment as regular mail. The price depends on the weight, the size and the destination. Use our online shipping tool to calculate the price of your parcel.
What if I want to stop/cancel the transaction?
FAQ
Residential
You can stop or cancel the money transfer if your addressee has not picked up the money. You must do this in the Post Office or Ria agency where you sent the money.
What if there is an error in the recipient's details?
FAQ
Residential
If you made an error in your addressee's name, you must correct the name in your Post Office or a Ria agency. Your addressee can only pick up the money if the name is correct.
When and where can I pick up my registered mail?
FAQ
Residential
If you have received one, the pick-up location and term will be stated on your failed delivery notice. If you have chosen in the My bpost app to have registered mail delivered straight to a Post Office or Post Point near you, you will receive a push notification in the app and e-mail as soon as the registered mail is available for pick-up.
Sending money with Ria is faster. As soon as you communicate the PIN code to your addressee, he or she can pick up the money in a Post Office or Ria agency.
Which delivery possibilities does bpost offer?
FAQ
Residential
For parcels in Belgium, you can choose from different delivery possibilities: At a home or work address In one of the 3000 bpost Pick-up Points: Post Office Post Point Parcel Point Parcel Locker For parcels to foreign countries, you must always send to an address. The Netherlands and France are exceptions. In these countries, you can also send your parcel to a Pick-up Point. Moreover, this is cheaper than shipping to an address. With our online shipping tool, you can easily find a Pick-up Point in the area based on the postcode.
What if my money is not picked up?
FAQ
Residential
If your addressee has not picked up the money after 40 days, you will receive a text message with a new PIN code. You can pick up the money in your Post Office or a Ria agency.
No, that is not possible at the moment. You can pay for your parcel as follows: with exact change with the Payconiq by Bancontact app or your banking app that offers the Payconiq by Bancontact functionality with your debit or credit card (only possible in a Post Office, Post Point or Parcel Point) Parcels from outside the European Union with import costs can be paid in advance via the My bpost app as from 7 June 2021. You will receive a notification for these parcels in your app.
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