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How long will my parcel remain available at the Pick-up point?

FAQResidential

Your parcel remains available at a Pick-up point for 14 calendar days and at a Parcel Locker for 5 calendar days. After that it will be sent back to the sender.

Where do I hand in international registered mail?

FAQResidential

There are two ways to hand in international registered mail: in a Post Office in a Post Point

Phishing

Residential

Protect yourself from fraud and scams.

Which documents do I need for international registered mail?

FAQResidential

You only need a mailing receipt for international registered mail. Ask for one in a Post Office or Post Point.

Can I send cash and have it transferred?

FAQResidential

You can send cash with Ria Money Transfer: you pay the amount in cash at the counter. You can have the money deposited on the bank account of your addressee in some countries. For that, you need your addressee's account number (IBAN for Europe) and the name and BIC code of his or her bank. The counter clerk in your Post Office will tell you which countries allow this. Please note: you cannot transfer cash to a bank account in Belgium. Your addressee must pick up the cash at a Post Office or Ria agency.