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483 results
 for the key word « bposte poste »

What stamps do I need to frank registered mail?

FAQResidential
How you frank your registered mail depends on how you prepare it. You can do this at a Post Office or Post Point or in the My bpost app. , At a Post Office or Post Point , If you prepare your registered mail item at a Post Office or Post Point, a prior stamp and a registered mail stamp will be affixed to your mail item. You can use the price calculator to work out how much you’ll have to pay. , In the My bpost app , You can also frank your registered mail item using the My bpost app. In that case, you will receive a digital shipping label, which you should print and affix to your mail item. This label is used instead of a prior stamp and a registered mail stamp. Then all you need to do is drop off your item in a Red Letterbox, at a Post Office or at a Post Point.

How do I send registered mail to a Belgian address?

FAQResidential
You can send registered mail to a Belgian address in various ways. , Via the My bpost app or shipping tool , You can prepare your registered mail item in the My bpost app or via our online shipping tool . You can create a shipping label to affix to your registered mail item, which you can drop off in a Red Letterbox, at the Post Office or at a Post Point. In the My bpost app or through the shipping tool you can choose from: Standard registered mail Registered mail with proof of receipt   , At a Post Office or Post Point , The person at the counter at a Post Office or Post Point can help you create your registered mail item. You can choose from: Standard registered mail Registered mail with proof of receipt Registered mail with personalized insurance (for items of value)

How should I return a parcel?

FAQResidential
You have two options. The original sender provided a return label: Attach the return label to the box. Bring the parcel to a bpost Post Office, Post Point, Parcel Point or Parcel Locker, give it to the postman when he delivers you a parcel or have it picked up. The original sender did not provide a return label:  Purchase a shipping label online, via our eShop, or in a Post Office, Post Point or Parcel Point. The price depends on the weight and size of your parcel and the destination. Attach the shipping label to the box then bring the parcel to bpost or have it picked up. If you know that you will send the parcel back, even before it is delivered, then refuse it at the door. We will return it to the original sender.

How do I stamp my parcel?

FAQResidential
To send a parcel, you need a shipping label. There are different ways to obtain a shipping label: Create a shipping label online or in the My bpost app and print it at home or for a fee in a Post Office, Post Point or Parcel Point. Purchase your shipping label in a Post Office, Post Point or Parcel Point (depending on the available selection).

How and where can I request proof of receipt?

FAQResidential
You can request proof of receipt for registered mail in 3 ways: In the My bpost app Via our online shipping tool At a Post Office or Post Point , Requesting proof of receipt in the My bpost app , Follow these steps: Open the app and tap “registered mail” from the list of products that can be sent. From the options select “digital acknowledgement of receipt”. Confirm your order to request proof of receipt. Once your registered mail has been delivered you will see the signed proof of receipt in the app. , Requesting proof of receipt via our online shipping tool , Follow these steps: Go on the tool and and click on “Registered mail” from the list of products that can be sent. Select the format of your mail item and create an account or sign in. From the options select “digital acknowledgement of receipt”. Confirm your order to request proof of receipt. Once your registered mail has been delivered you will see the signed proof of receipt in your account. , Requesting proof of receipt at a Post Office or Post Point , Follow these steps: Go to a Post Office or Post Point and ask for both a proof of deposit and a proof of receipt. Fill out both forms. Check the proof of receipt box on the barcode label and the proof of deposit. Affix the proof of receipt to the back of the mail item by folding over one of the self-adhesive strips on the front of the mail item. Drop off your mail item with the proof of deposit and proof of receipt at a Post Office or Post Point. Once your registered mail has been delivered you will receive the signed proof of receipt in your letterbox.    

Is there a prefranked solution for registered mail?

FAQResidential
There are various ways to frank registered mail at home. , In the eShop or at a Post Office , You can buy a “Domestic registered mail kit” online in the eShop, which is enough for 10 registered mail items. What’s in the kit: 10 prior stamps for domestic mail 10 registered mail stamps 10 proofs of posting for domestic registered items The kit is also available in Post Offices. , In the My bpost app or via our shipping tool , You can also frank your registered mail item using the My bpost app or our online shipping tool. In that case, you will receive a digital shipping label, which you should print and affix to your mail item. This label is used instead of a prior stamp and a registered mail stamp.

Where can I mail my letter?

FAQResidential
Place your letter in a red bpost mailbox or drop it off in a Post Office or Post Point.

How do I know if registered mail is on its way to me?

FAQResidential
If we know your email address you will automatically receive an email and a notification in the My bpost app that a registered mail item is on its way. It’s easy to turn these notifications on and off in the My bpost app. If you are unable to take receipt of this registered mail item, you have these options: You can have it delivered straight to your letterbox. You can give someone a proxy to take receipt on your behalf . You can postpone delivery of your registered mail by one working day or have it delivered straight to a Post Office or Post Point near you.

Do I need proof that my return is sent if I want the money from my purchase back?

FAQResidential
The original sender of your parcel determines whether you must be able to present a proof of shipment to get the money from your purchase back. The barcode on the label is scanned in the Post Office or Post Point to send the parcel, or the postman taking your parcel scans the label for shipment. The original sender sees when the parcel is scanned in our Track & Trace tool. You can always take a screenshot of the Track & Trace tool or the My bpost app and e-mail it as proof. If you purchase a shipping label in a Post Office or Post Point, then you can request a Shipping Receipt and mail a copy to the original sender. You can request a confirmation of receipt via text message or e-mail either online or in your Post Office or Post Point with the 'confirmation of receipt' option. As soon as your return shipment is delivered or picked up at a Pick-up point, you will receive an e-mail or text message. If none of this is sufficient for the sender as proof, please contact our customer service.

Where should I drop off my registered mail?

FAQResidential
You can drop off your registered mail at 3 different locations: At a Post Office At a Post Point In a Red Letterbox. , Note: , you can only do this if you use a shipping label that you create using the My bpost app or online shipping tool .