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With bpost you can send registered mail all over the world. We cannot guarantee delivery in countries where a state of emergency has been declared.
How much do personalised stamps via MyStamp cost?
FAQResidential
Check the prices of personalised stamps on the MyStamp website. The more stamps your order, the cheaper. Moreover, bpost delivers your order for free.
Where do I drop off my non-standardised letter?
FAQResidential
You can place your non-standardised letter in one of the many bpost mailboxes. If your envelope doesn't fit in the opening, drop it off in a Post Office.
In that case, enter the 6-digit code that you see on your email, My bpost app or text message into the Parcel Locker screen.
Can I follow my parcel in any country?
FAQResidential
You can trace international shipments upon condition that we get the Track & Trace information from our foreign colleagues. Follow them in Track & Trace or via the My bpost app.
Who can take my parcel out of a Parcel Locker?
FAQResidential
Anyone can pick up your parcel. He or she must have the barcode, 6-digit code or the QR code that you received via email or in the My bpost app.
If the status of your parcel does not change in Track & Trace, there may be different causes: Your parcel is delayed. Our foreign colleagues cannot give Track & Trace information about your parcel. If the status of your parcel remains unchanged for several workdays (at least 5 workdays for shipments to a neighbouring country, at least 10 workdays for the United Kingdom and all other countries), and the addressee has not received anything, contact our customer service via the online form at the bottom of this page. This is the quickest way to start an investigation. Only the sender can ask to open a dossier with bpost. If you are the recipient, please contact your sender.
Shipping solution tailored to your business
Can I hand in my return shipment at a Post Office or Post Point, give it to the postman or leave it in a Parcel Locker?
FAQResidential
Yes, you can, as long as y our return is arranged through bpost . Depending on the Drop-off point, you will need to take into account the dimensions of your parcel.
, Delivery of your return shipment to a Post Office or Post Point
, If you deliver your return shipment to a Post Office or Post Point, the longest side of your parcel may not exceed 1.5 m in length and the total length (1 x length + 2 x width + 2 x height) may not exceed 3 m.
, Delivery of your return shipment in a Parcel Locker
, If you are delivering your return shipment to a Parcel Locker, please note the following maximum dimensions: 42 x 31 x 58 cm.
, Delivery to the postman
, You can also hand over your return to the postman when he delivers a parcel. Make sure your return is ready for shipment, with the return label attached, and weighs no more than 30 kg. That way it can be handed over immediately. Please note that the postman may refuse your parcel if it does not meet the conditions, or if he is unable to take it with him safely.
, Have a return shipment picked up
, If you wish, we can come and collect your return. Your parcel may weigh up to 30 kg. The longest side may also be no more than 1.5 m long and the total length (1 x length + 2 x width + 2 x height) no more than 3 m. The rate for a pick-up depends on where we have to pick up your parcel. You can request a pick-up online or by calling 02 278 50 44. If you request a pick-up online before 11.30 am or by phone before noon, the postman will come and collect your parcel(s) the same day between noon and 5 pm. If you contact us later during the day, he will come the next working day. Stick a bpost shipping label on each parcel. That label is not included in the price of the collection on request. Find a Drop-off point
How can I be sure that I enter the correct address?
FAQResidential
When you type a Belgian address, the app automatically checks whether bpost is familiar with that address. If the app suspects an error, it will give you a warning message and a suggested correction. Tip: always add the box number if there is one.
Download My bpost app
