My parcel was delivered too late. What should I do?

We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.

Receive a parcel

184

My parcel arrived too late. What should I do?

Receive a parcel

184

When will my parcel be delivered?

We try to deliver all national parcels the next workday. You can follow the status of your parcel with Track & Trace and the My bpost app. The stated time slot is an indication; 95% of the parcels are delivered within this time slot.

Follow my parcel

187

I am expecting a parcel, but have not received a barcode. What do I do now?

In that case, contact the sender of your parcel and ask for the barcode. Without a barcode, we cannot follow your parcel with Track & Trace.

Follow my parcel

187

How do I know who is the sender of my parcel?

Based on your parcel's barcode number, you can check the name and address of the sender with Track & Trace and the My bpost app.

Follow my parcel

187

Will I be informed automatically about app updates?

You will not be notified about updates. Allow your apps to update automatically or update them manually. Your iPhone or iPad automatically updates the Mobile Postcard app for iOS 13 or higher. You will not get a message about this. If you have an older operating system, update the app manually. In the app, go to Menu > Version. This will bring you to the App Store. Click on ‘Update’ to download the update.

If you have an Android smartphone or tablet, you will not get messages about updates. You can adjust the settings on your device so that apps are updated automatically. You do this under the Google Play settings.