Delay parcels from United Kingdom
Due to IT problems at our partner in the United Kingdom, there are delays in the delivery of letters and parcels from the United Kingdom to Belgium. Our partner Royal Mail is working hard to solve the problem.


What is my guarantee that the money will arrive?

Two safeguards guarantee that the money will arrive:

  • You get a unique PIN code that you communicate to your addressee. The recipient can only pick up the money with that PIN code.
  • Your addressee must identify himself or herself with an identity document to collect your money.

Be careful when communicating the PIN code; only give it to your addressee.

If you didn't find an answer to your question?


Please contact us.


Contact the Customer Care Center of Ria Money Transfer directly.

Monday - Friday :
08:00 – 12:30
13:30 - 18:00

Saturday :
09:00 – 13:00