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What does delivery to a safe place mean?
FAQResidential
Via MyPreferences you can list a safe place where your parcel can be delivered if you are not home. This is a place round your house. Tips: Make sure that the chosen place is safe, dry and easily accessible. Upload 2 photos via MyPreferences to help our postmen. Your safe place can be the garden shed or a spot under a lean-to. Please note that in some cases we can't deliver to your safe place. Discover in which cases .
Our logistic solutions
BLOGBusiness
You can follow your shipment abroad online via Track & Trace or the My bpost app using the barcode number of your shipment. As soon as your parcel crosses the border, another foreign postal service will take care of the delivery. If our foreign colleagues provide status notifications, you will be able to follow them in our Track & Trace or the My bpost app . You can always try to follow your shipment via the tracking tool of the foreign postal service.
Can I make changes if the photo quality is not good?
FAQResidential
In the app, you can use a photo filter for photos that are beautiful but of lesser quality. Sepia, black-and-white and warm tints are nice filters. The blur will be less noticeable on your postcard or video card. Simply add the photo then click on it. If possible, use smartphone photos that are at least 1831 x 1276 pixels. If your smartphone is less than four years old, any photos you take with it should be of good enough quality. Tip: don't zoom too much when taking a photo. A zoomed image is not as sharp.
Will bpost pick up my parcel?
FAQResidential
If desired, we will pick up your return shipment at your home. The price for the ‘Pick-up on demand’ service depends on where we must pick up your parcel. You request a pick-up or "collect" online. If you request a pick-up online before 11:30 or via phone before 12:00, then the postman will pick up your parcel(s) the same day between 12:00 and 17:00. If you contact us later in the day, then the postman will pass by the next workday. Attach a bpost shipping label on every parcel. That label is not included in the price of the pick-up. You can have multiple parcels picked up simultaneously: maximum 1.5 m³ and 500 kg per pick-up. Each parcel can weigh maximum 30 kg.
Address Validation Tool
Residential
Address Validation Tool
Which mail can I see with Mail Ahead?
FAQResidential
Mail Ahead shows you a scan preview of the envelope of all the following personal mail items that are processed with our sorting machines and addressed to your name and address defined in Mail Ahead: Letters Postal cards You will be notified of the following mail, though without a scan preview, for: Certain recurring administrative letters (e.g., Proximus bill) Some addressed advertising mail (e.g., Colruyt folder) Certain periodicals (e.g., magazines from mutualities, NGOs or unions, etc.) Is currently not shown in Mail Ahead: Parcels Unaddressed mail or mail not addressed to you Registered mail Newspapers and most magazines Mail that is delivered by other postal services Mail that couldn’t be scanned by the sorting machine Mail that weighs more than 350 grams Mail that was sorted by the sender (e.g. some advertising folders)
How can I follow my parcel that comes from abroad?
FAQResidential
You can follow your parcel outside Belgium with Track & Trace. bpost relies on its international partners for the Track & Trace information. They are not always able to communicate this information (on time) so you might not be able to follow your parcel immediately. Once your parcel arrives in Belgium at bpost, you can follow it with our Track & Trace and the My bpost app.
, Tip:
, You can also follow your parcel with the Track & Trace of the foreign postal service handling your parcel. Use the barcode number that you received from the sender and enter it in the Track & Trace of the foreign postal service.
, Please note:
, If your barcode starts with the letter ‘U’, you cannot track your shipment. This barcode is only used to facilitate the import procedure and present the shipment to Belgian customs. After the shipment is released, it will be handed over to bpost without further tracking.
Most senders have fixed agreements with bpost for lost parcels. Only the sender can file a complaint for a lost parcel because the sender pays bpost for the shipment. He needs to meet certain deadlines for this, but in the meantime he can decide, in consultation with you, to send the parcel again or to refund you. Your parcel has already been delivered on our Track & Trace, but you haven't received it? Then check the following possibilities before contacting the sender: Ask if someone else (your neighbour or co-inhabitant) has received your parcel. The postman may have placed it into the letterbox if it is a small parcel. Your parcel may have been delivered according to your delivery preferences (immediately at a Pick-up point, at your safe place, to your neighbour). Make sure that you have not received an attempted delivery notice from the postman in your letterbox. This will tell you where your parcel is. It is possible that the sender asks you to confirm that you did not receive the parcel by e-mail or signed document when the parcel was sent with guarantee.
The address listed in Track & Trace or the My bpost app is based on the address provided by the sender to bpost.
, The address is wrong or incomplete
, If you notice that the delivery address is wrong or incomplete, you can still modify it in the My bpost app or in Track & Trace. Provided that: Your parcel has not yet arrived at our sorting centre. Both the correct and incorrect address share the same postal code. The delivery address is not a Pick-up point. Your parcel is sent from Belgium.
, Tip:
, always check that your address details are up to date when ordering from an online store.
, I cannot change the delivery address (anymore)
, Don't worry, when your shipment is en route for delivery, our postmen are asked to compare the address with the one printed on the shipping label. If we cannot find the address or match it, we will return your shipment to the sender. You will be notified of this in Track & Trace and the My bpost app. In this case, contact the sender to determine what steps should be taken.
, My shipment comes from outside the EU
, If you see a wrong address during the import procedure and receive an invitation to pay the import costs, it is best to refuse the shipment. This is because we cannot guarantee that the shipment will be delivered correctly and you cannot get a refund for the import costs.
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