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Most webshops allow you to have your parcel delivered to a bbox locker. The following webshops already do it: Zalando, Coolblue, Torfs, Lidl, bol, H&M, Zara, Massimo Duti, Farmaline, Smartphoto, A.S. Adventure ... New webshops are added every day. Would you like to order something through a webshop, but the Parcel Locker option is not listed among the delivery methods? You can still have your parcel delivered to a Parcel Locker via MyPreferences or the My bpost app.
Can I give my prepared parcel to the postman?
FAQResidential
To send or return your parcel with the postman, the following conditions apply: The postman must first deliver a parcel to your home address. You can't just leave it ready at the door or approach the postman in the street. Your parcel cannot weigh more than 30 kg. You are allowed to give the postman maximum 2 parcels per visit. Your parcel must be ready for shipping with a shipping or return label from bpost on it. Keep in mind that the postman can refuse your parcel if it does not meet the conditions or if they cannot transport the parcel safely.
To send or return your parcel with the postman, the following conditions apply: The postman must first deliver a parcel to your home address. You can't just leave it ready at the door or approach the postman in the street. Your parcel cannot weigh more than 30 kg. You are allowed to give the postman maximum 2 parcels per visit. Your parcel must be ready for shipping with a shipping or return label from bpost on it. Keep in mind that the postman can refuse your parcel if it does not meet the conditions or if they cannot transport the parcel safely.
How do I write the address correctly on the envelope?
FAQResidential
Just like with electronic addresses, one letter can affect the proper delivery. Validate your address to be sure that it is known at bpost. The photo below shows how to write the address of the addressee correctly. Don't forget to mention the name of the addressee (required) and to put your own address on the back of your letter (recommended but not required). Adres brief EN Positioning zone of recipient address box Recipient address box Franking and cancellation zone Free zone for the sender Return address zone Index zone Semi-free zone for the sender (no address)
How do I download the Mobile Postcard app?
FAQResidential
On your smartphone or tablet, go to Google Play or the App Store and type ‘bpost Mobile Postcard’ in the search bar. Download the app for free and use it to make real postcards with photos and videos on your smartphone or tablet. Below this answer, you'll also find links to download the app for Android or iOS. For the app to work properly, your smartphone or tablet is best meeting the following system requirements: Download the app: For Android devices: Android 8 For Apple devices: iOS 14 Please make sure that you also have an adequate internet connection (via Wi-Fi or 4G).
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In principle, bpost does not open letters. There are a number of reasons why we do open letters (read the General Terms and Conditions ): We cannot deliver the letter to the addressee and there is no return address on the envelope. We open the letter to identify the sender. That enables us to return the letter. My letter is damaged. What happened? It's possible that our sorting machines damaged the envelope. That happens occasionally to thick letters or letters with a special size. In that case, the sender should choose a reinforced envelope or a parcel.
There is another parcel in the Parcel Locker. Now what?
FAQResidential
Please let us know using the online form at the bottom of this page or call our customer service. Make sure you have the barcode of your parcel at hand. You can find it in the e-mail you have received from us and in the My bpost app. If you find a wrong parcel in a Parcel Locker with a screen, please call 02 320 23 90 (available 24/7). If you find a wrong parcel in a Screenless Parcel Locker, please call 02 278 50 87 (available 24/7).
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How do I prepare my parcel for a foreign destination?
FAQResidential
Place your shipment in a strong box and fill the box with filler material like old newspapers. You can use your own box or a bpost box. Seal the box with tape. Make sure that there are no labels on the box from a previous shipment. Check whether the box falls within the permitted dimensions. The longest side may be maximum 1.5 m and all sides together may be maximum 3 m. Your parcel cannot weigh more than 30 kg. These preparations are the same if you want to send a parcel within Belgium, within the EU and outside the EU. The shipping costs differ.
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