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The benefits of a bpost account?

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Paying fees upon delivery

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Send a parcel to Italy

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Send a parcel to Poland

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bpost prints your label for you.

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Days with changes to bpost services

Your shipment or parcel has been damaged or lost?

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Quick and easy sending; delivered worldwide

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Your delivery preferences, your rules

Receive and send the flexible way

Easily set in the My bpost app

Receive registered mail

Return your license plate to the DIV for deregistration

Send memorial invitations with care

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What is the difference between regular mail and registered mail?

How and where can I request proof of receipt?

How can I be sure that the addressee has taken receipt of my registered mail item?

How can I get registered mail delivered straight to my letterbox?

How do I receive registered mail?

How do I know when my parcel arrived at the addressee?

Can I edit the location or time of a delivery?

Can my parcel be delivered the same day?

Where can I buy boxes and envelopes to send a parcel?

Can I buy a pre-stamped box?

Can bpost pick up my parcel or do I always have to go to a Post Office or Post Point to send it?

What is the bpost price to send a parcel abroad?

Can someone in the Post Office or Post Point help me with my international shipment?

How and where can I leave a review of the My bpost app?

Why was I not notified of my incoming registered mail?

I don’t want a photo to be taken of my ID card. Are there any alternatives?

I attached a non-priority stamp on my envelope. Can I still turn it into priority mail?

Are there priority stamps for international destinations?

How do I send a letter abroad?

The error lies with bpost or Ria. Not with me. What do I do now?

Where can I find stamps for special occasions?

Where do I drop off my non-standardised letter?

Can I pay my import costs using another method than online?

The website where I ordered my parcel says 'free returns', but bpost is still charging shipping fees. Why is that?

How long will my parcel remain available at the Pick-up point?

My parcel could not be delivered to my home. Where and when can I pick it up?

What can't I send

I received a parcel from UPS. Can bpost help me with the return shipment?

Does bpost also handle my return via couriers like DHL, Mondial Relay and DPD?

Will I receive proof that my parcel was returned successfully?

Do I need proof that my return is sent if I want the money from my purchase back?

How will I know when my parcel is delivered?

Can I buy packaging somewhere for my return shipment?

Can I create a shippig label with the My bpost app?

Can I create my shipping label or have it printed in a Post Office?

Which delivery possibilities does bpost offer?

Why does bpost apply revised tariffs for parcels sent at the end of the year?

When and where can I pick up my registered mail?

How do I know if registered mail is on its way to me?

How and when can I choose where my registered mail is delivered if I’m not home?

What if I’m not home when the postman comes around with registered mail?

Is my parcel additionally protected against theft and damage if I send it in a bpost box?

How do I print a shipping label created in the My bpost app?

Can I transfer funds from my bpaid card to my bank account?

How do I make and print a shipping label via the My bpost app?

Where can I pick up the registered mail if I will not be home during delivery?

How do I give someone a proxy to take receipt of my registered mail?

What do I need to pick up my registered mail?

Why do I always have to show my ID card to receive a registered mail ?

How do I stamp my parcel?

I am expecting a 'payment upon delivery' parcel, can I pay for this in advance?

Can I hand in my return shipment at a Post Office or Post Point, give it to the postman or leave it in a bbox locker?

How do I contact bpost's customer services?

What types of registered mail can I prepare using the My bpost app or online shipping tool?

How do I make my registered mail with customised insurance ready for mailing?

Where should I drop off my registered mail?

Is there a prefranked solution for registered mail?

What can I use the My bpost app for?

Why was my parcel not delivered according to my preference?

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How do I file a complaint if my parcel is damaged or lost, or hasn’t been delivered?

Where can I mail my letter?

How should I return a parcel?

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