Try the password you use to log in to one of these bpost tools or applications. It’s possible that this has replaced your current password. That's because bpost is switching to a single bpost account. Forgotten password If you can't remember your password and the password of a different bpost tool or app doesn’t work, you can always request a new password via 'forgot password' on the login screen. You will receive an email with further instructions on how to create a new password. This password will then be valid for all applications and tools linked to the updated bpost account.

The email address and password with which you must log in from now on depends on the account(s) you have already created.
 

I have a bpaid account but do not have an account for the online shipping tool

You can continue to use your bpaid account with the email address and password that you presently use. Your bpaid account has automatically become your ‘bpost account’. From now on, you can also use your bpost account to log into the online shipping tool to create labels for sending parcels.
 

I have an account for the online shipping tool but do not have a bpaid account

You can continue to log in to your account with the email address and password you created for the online shipping tool. This automatically becomes your ‘bpost account’.
If you want to create a bpaid account, you can use the same login details.
 

I have a bpaid account and an account for the online shipping tool

In this case, it depends on whether you use the same email address for both accounts.

- I use the same email address

If you use the same email address for both accounts, you can continue to use it to log in. You will now have to use the password of your bpaid account to log in to the online shipping tool. Your bpaid account has become your ‘bpost account’. The password you normally use for the online shipping tool is no longer valid.

- I use a different email address

If you use a different email address, you now have two ‘bpost accounts’. You can continue to log in with your current login details.

If you would rather keep one account that allows you to log in to both tools, find out what you need to do.

  An overview of which password is valid as of 13 November 2021
  Before 13 November As of 13 November Log in bpaid Log in online shipping tool Log in via ‘bpost account’ Login: john.doe@gmail.com Password: Example1234 I do not have an account for the online shipping tool Login: john.doe@gmail.com Password: Example1234 I do not have a bpaid account Login: susan.white@hotmail.com Password: XYZebra21 Login: susan.white@hotmail.com Password: XYZebra21 Login: smith.tom@gmail.com Password: Summerof69 Login: smith.tom@gmail.com Password: Highwaytohell68 Login: smith.tom@gmail.com Password: Summerof69 Login: jane.doe@hotmail.com Password: DgRvZip45 Login: doe.J@gmail.com Password: AProLace98 Login: jane.doe@hotmail.com Password: DgRvZip45 and Login: doe.J@gmail.com Password: AProLace98   In this case, you have two bpost accounts .table-which-logon {border-collapse:collapse;width:100%;} .table-which-logon td {padding:10px; border:1px solid #CCC;}

By switching to a single bpost account, you only have to remember one email address and password. This way, you can use the same information to log in to the various bpost tools and applications for which you have an account. It is a simple, efficient and secure way to access our services. The migration to a single bpost account will take place step by step. Discover which bpost applications and tools can (soon) be accessed using the same email address and password.