How and where can I request proof of receipt?
You can request proof of receipt for registered mail in two ways:
- In the My bpost app
- At a Post Office or Post Point
Requesting proof of receipt in the My bpost app
Follow these steps:
- Open the app and tap “registered mail” from the list of products that can be sent.
- From the options select “digital acknowledgement of receipt”.
- Confirm your order to request proof of receipt.
- Once your registered mail has been delivered you will see the signed proof of receipt in the app.
Requesting proof of receipt at a Post Office or Post Point
Follow these steps:
- Go to a Post Office or Post Point and ask for both a proof of deposit and a proof of receipt.
- Fill out both forms.
- Check the proof of receipt box on the barcode label and the proof of deposit.
- Affix the proof of receipt to the back of the mail item by folding over one of the self-adhesive strips on the front of the mail item.
- Drop off your mail item with the proof of deposit and proof of receipt at a Post Office or Post Point.
- Once your registered mail has been delivered you will receive the signed proof of receipt in your letterbox.
![](/themes/custom/nbw/images/faq/curve-top.png)
![](/themes/custom/nbw/images/faq/curve-bottom.png)
If you didn't find an answer to your question?
Please contact us.
Call
Monday - Friday :
08.00 – 12.30
13.00 – 18.00
Saturday :
09.00 – 13.00
Zonal rate. Waiting time varies.