Search result
448 results
filters 
Residential 
Business
Public-Sector
Pages
FAQ
Blog
filters
448 results
for the key word « post signé »
Discover what bpost does and how you can help to reduce CO2 emissions to a minimum for a better climate and more amenable environment.
I listed the wrong address, can I change it?
FAQResidential
Once you have handed in your parcel, you can no longer change the address. If the foreign postal service cannot deliver the parcel, it will be returned to you.
Can I change the language of the app?
FAQResidential
The Mobile Postcard app exists in Dutch, French and English. The app adjusts to the language your device is set to use. You can change this in the 'Settings' of your smartphone or tablet.
How large can the video file be?
FAQResidential
It doesn't matter how large your video file is, but how long your video is. If your video lasts longer than one minute, it will be cut. You can shorten the video yourself in the app.
Mobile Postcard works best on the two most recent versions of iOS and Android. Devices that are four or more years old are more likely to encounter technical difficulties. Download the app: For Android devices For iPhone or iPad
Are my photos protected with portrait rights?
FAQResidential
You can only use photos and videos that you own. Do not use confidential photos, videos or files, or items from the internet. You may only use a photo on the postcard where someone is visible if that person has given you permission.
You don't have to input all addresses manually. You can also import them from the address book on your smartphone or tablet. It is not currently possible to import an Excel file.
Check whether you are logged in under Menu > My account. If it says 'Log in' then you are not logged in. You will not be able to see your credits. Your credits are linked to your email address. Check you're logged in with the correct email address.
I entered an incorrect address. Will I lose a credit?
FAQResidential
This depends. Did you hit the send button? If so, you will have lost a credit or credits. If you enter a Belgian address, the app will check whether bpost is familiar with the address. And if it suspects you've made an error in the address, a message and a suggestion will appear. We recommend following these suggestions.
You can also pick up your registered mail by showing the barcode or mailing number. Don't forget to bring your ID card. Let us know if your postman didn't leave a failed delivery notice so that we can improve our services.
Download My bpost app
