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 for the key word « Barcode »

When will my national parcel be delivered within Belgium?

FAQ Residential
After we have received the parcel from the sender, we try to deliver all parcels sent within Belgium , the next workday , . You can follow the status of your parcel with Track & Trace and the My bpost app using your barcode. The stated time slot (date and time) for delivery is an indication; 95% of the parcels are delivered within this time slot. More information about the delivery period of international parcels.

How do I know who is the sender of my parcel?

FAQ Residential
  Based on your parcel's barcode number, you can check the name and address of the sender with Track & Trace and the My bpost app.

I disagree with the import costs. What can I do?

FAQ Residential
Paying import costs is a legal obligation when you order something from outside the EU. In addition to paying, you have the following options: , I agree to pay but disagree with the amount , The calculated import costs are based on the estimated value of the contents (based on the invoice), the official VAT rates and the customs duties applicable on the goods being shipped. If you can prove that the value was not estimated correctly, you can request a recalculation. In some cases, shipments are exempt from VAT and customs duties. You can request a recalculation in the following cases: shipments sent as a gift a diplomat receives a shipment a shipment is reimported Enter the barcode of your shipment into Track & Trace or the My bpost app. You will find the dispute form above the payment button. Once we receive your request, the payment deadline will be cancelled. Your request will be reviewed and either accepted or declined. You will be able to see the result in Track & Trace and in the My bpost app, and you will receive a new payment request with a payment deadline. If the shipment can be imported free of charge, you will be notified. The shipment is then presented to Belgian customs for clearance. , I refuse to pay the import costs , If you refuse to pay the import costs, we will not be able to deliver your shipment and it will be returned to sender. You can contact the sender to see if the purchase value can be fully or partially refunded to you. You can refuse to pay online. To do so, enter the barcode of your shipment via Track & Trace or the My bpost app. You will find the 'refuse' button next to the payment button.

From bbox locker to bbox locker

Residential
Ship without a label or box, quickly and cheaply via bbox lockers!

What can I use the My bpost app for?

FAQ Residential
The My bpost app is your gateway to various bpost services. You can track parcels, set your delivery preferences, settle import charges and so much more… , See the status of parcels in Track & Trace , You can track all your parcels in the app. That includes parcels delivered by other companies. Most bpost parcels are shown automatically in the app. You can add other parcels by scanning the barcode or manually entering the barcode number. You receive status updates to ensure you always know where your parcel is. You can choose which parcels you want to receive status updates for. , Set your delivery preferences for parcels , In the delivery preferences you can choose where a parcel is left if you are not home up to five minutes before delivery: your preferred neighbour a safe place in or around your home your preferred pick-up point You can also have your parcel delivered straight to a pick-up point or parcel locker. , Set your delivery preferences for registered mail , In the app you can also set as your preference that registered mail is delivered to your letterbox without you having to sign for it. You receive an email as soon as a registered mail item is delivered to your letterbox. You need your ID card to activate this service in the app. , Create a shipping label , You always need to affix a shipping label to parcels before dropping them off for shipment. You can create and pay for shipping labels in the app. You can then print the shipping label at home or at a post office or post point. , Settle import charges , When receiving parcels from outside the EU you will generally have to pay import charges. You can settle these charges securely in the My bpost app. , Open screenless Parcel Lockers , You can use our screenless Parcel Lockers to send, receive or return parcels. To open these Parcel Lockers you need to use the My bpost app.

How do I print a shipping label created in the My bpost app?

FAQ Residential
There are several ways to print a shipping label created in the My bpost app: You can print it from the app if your smartphone is connected to a printer. After creation in the app, you will receive an email containing the shipping label, which you can print using your computer. You can also send the email with the shipping label to someone who can print it for you. You can choose to have your shipping label printed in a Post Office or Post Point (€0.75). This option must be ticked when you create your shipping label (last step in the process). You will receive a unique barcode; show this at a Post Office or Post Point. An employee will print your shipping label and make sure your parcel is delivered.

There is another parcel in the bbox locker. Now what?

FAQ Residential
If you find a wrong parcel in a bbox with screen, please call 02 320 23 90 (available 24/7). If you find a wrong parcel in a screenless bbox, please call 02 278 50 87 (available 24/7). Make sure you have the barcode of your parcel at hand. You can find it in the e-mail you have received from us and in the My bpost app.

Why am I receiving a tracking request in the My bpost app?

FAQ Residential
You receive a tracking request when someone adds the barcode of your parcel in the My bpost app. You can easily accept or decline this request within the app. If you do not respond, the request will be automatically declined after 24 hours. If you receive a request from your own email address, add the address to your profile. Your bpost parcels linked to this address will then be automatically added in the My bpost app.

I did not receive a failed delivery notice. How can I collect my shipment?

FAQ Residential
We will only leave a failed delivery notice if we cannot reach you digitally. That helps us cut our paper consumption. For the latest information about the status and whereabouts of your parcel, see our emails, the My bpost app or Track & Trace . You can collect your parcel by showing the barcode number of your parcel in the e-mail or in the My bpost app. 

How do I know when my parcel arrived at the addressee?

FAQ Residential
Follow your parcel with Track & Trace or the My bpost app. You'll need the barcode number or the reference of your parcel. Those details are on your shipping label or you received them via text message or email; they are also on the shipping receipt or Post Office receipt. If you want to be notified by text message or email, choose the option ‘With confirmation of delivery’ when creating your shipping label. This option is only available for shipments within Belgium.