Track your shipment
Please fill out the shipment barcode and the postal code of the recipient below.
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How do I know who is the sender of my parcel?
FAQ
Residential
Based on your parcel's barcode number, you can check the name and address of the sender with Track & Trace and the My bpost app.
What happens to my parcel after the postman takes it?
FAQ
Residential
Once the postman finishes their round, they bring your parcel to the nearest distribution centre. From there, your parcel is sorted and starts its journey to the recipient. You can follow the status of your parcel with Track & Trace and the My bpost app using your barcode.
I still have old stamps. Can I still use them?
FAQ
Business
Stamps with a face value in Belgian francs will be invalid from 1 January 2028. Stamps with a face value in euros are valid indefinitely. The old stamps cannot be used for prior mail in Belgium (this requires a Prior stamp with barcode). Parcels or registered mail cannot be franked with the old stamps either.
There is another parcel in the bbox locker. Now what?
FAQ
Residential
If you find a wrong parcel in a bbox with screen, please call 02 320 23 90 (available 24/7). If you find a wrong parcel in a screenless bbox, please call 02 278 50 87 (available 24/7). Make sure you have the barcode of your parcel at hand. You can find it in the e-mail you have received from us and in the My bpost app.
Do (very) old stamps remain valid?
FAQ
Residential
Stamps with a face value in Belgian francs will be invalid from 1 January 2028. Stamps with a face value in euros are valid indefinitely. You can use them to frank Non prior mail in Belgium. Mail for foreign addresses. In this case, affix a blue A Prior sticker as well. The old stamps cannot be used for prior mail in Belgium (this requires a prior stamp with barcode). Parcels or registered mail cannot be franked with the old stamps either.
Why am I receiving a tracking request in the My bpost app?
FAQ
Residential
You receive a tracking request when someone adds the barcode of your parcel in the My bpost app. You can easily accept or decline this request within the app. If you do not respond, the request will be automatically declined after 24 hours. If you receive a request from your own email address, add the address to your profile. Your bpost parcels linked to this address will then be automatically added in the My bpost app.
We will only leave a failed delivery notice if we cannot reach you digitally. That helps us cut our paper consumption. For the latest information about the status and whereabouts of your parcel, see our emails, the My bpost app or Track & Trace . You can collect your parcel by showing the barcode number of your parcel in the e-mail or in the My bpost app.
When will my national parcel be delivered within Belgium?
FAQ
Residential
After we have received the parcel from the sender, we try to deliver all parcels sent within Belgium
, the next workday
, . You can follow the status of your parcel with Track & Trace and the My bpost app using your barcode. The stated time slot (date and time) for delivery is an indication; 95% of the parcels are delivered within this time slot. More information about the delivery period of international parcels.
How do I know when my parcel arrived at the addressee?
FAQ
Residential
Follow your parcel with Track & Trace or the My bpost app. You'll need the barcode number or the reference of your parcel. Those details are on your shipping label or you received them via text message or email; they are also on the shipping receipt or Post Office receipt. If you want to be notified by text message or email, choose the option ‘With confirmation of delivery’ when creating your shipping label. This option is only available for shipments within Belgium.
Will I receive proof that my parcel was returned successfully?
FAQ
Residential
If you purchase a shipping label on our website or in a Post Office or Post Point, then you can choose the Confirmation of Receipt option. In that case, you will receive a text message or e-mail when your parcel is delivered. You can also follow the status of your parcel via Track & Trace or the My bpost app with the barcode number on your shipping label or Shipping Receipt. You will not receive written proof, but you can see online when your parcel is delivered.
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