My parcel was delivered too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
184
My parcel arrived too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
184
My parcel seems to be stuck somewhere. It has not moved for a while on Track & Trace.
If your parcel was not delivered, check the status of your shipment via Track & Trace or the My bpost app first. If the status of your your parcel remains unchanged for several workdays (at least 5 workdays for shipments to a neighbouring country, at least 10 workdays for the United Kingdom and all other countries), then you can ask the sender to contact our customer service. Only the sender of your parcel can submit a complaint. If you are the sender, please contact our customer service. It is best to do this via the online form at the bottom of this page. This way, you can immediately provide us with all the necessary information to start an investigation quickly.
Parcel 'does not move'
211
My parcel has been in transit for longer than expected. What should I do?
Wait a bit longer. If the status of your parcel has not changed for more than 5 workdays, we advise you to contact the sender. The sender will look for a solution together with bpost. Only the sender of your parcel can submit a complaint for non-delivery. If you are the sender, please contact our customer service via the online form at the bottom of this page. This way you can immediately provide all the necessary information and documents to process your file.
Parcel 'does not move'
211
When will my parcel be delivered?
We try to deliver all national parcels the next workday. You can follow the status of your parcel with Track & Trace and the My bpost app. The stated time slot is an indication; 95% of the parcels are delivered within this time slot.
Follow my parcel
187
Customer service
Receive Mail
Delivery of newspapers and magazines
1 questions
 for the keyword « Delivery of newspapers and magazines »
I only receive part of my mail or none at all. What can I do?
The mail delivery may be disrupted due to exceptional circumstances (a strike, illness or extreme weather conditions). In that case, we do all that we can to deliver your mail correctly and as quickly as possible. You have only received part of your mail or none at all for some time now? Perhaps something has gone wrong with the forwarding of your mail or your contract with the Moving department has expired. Check this in the frequently asked questions about the Moving department. You didn't move recently? Report your incorrect postal delivery online, preferably via the form at the bottom of this page. We will ask for your contact details so that we can inform the right employee and can deliver your mail correctly in the future. There is no barcode on Letters and Cards. Unfortunately, we cannot trace mail that you missed in the past.