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If you receive a parcel at home with 'payment on delivery', you can pay for it in various ways:
, Cash
, You can pay cash to the postman, but then you must give the exact amount.
, Mobile
, You can also pay by mobile phone using your banking app or the Payconiq by Bancontact app. The postman will then create a QR code which you scan with your banking app. You will both receive a confirmation of the payment. The postman will deliver your parcel with payment at a Post Office or at a Post Point when: You are not at home. you cannot pay the exact amount in cash or via your mobile phone you would like to pay with a debit or credit card. the amount involved is more than EUR 1,000.
Can my parcel be delivered the same day?
FAQResidential
Your parcel is delivered the next workday in Belgium if you: place the parcel in the red mailbox before the last collection – make sure that your parcel can fit through the opening hand in the parcel during the opening hours of your Post Office, Post Point, Parcel Point or Parcel Box drop the parcel in a Parcel Locker before 16:00 If you want faster delivery, you should use Euro-Sprinters, bpost's courier service.
Send memorial invitations with care
Residential
Send your memorial invitations with extra priority and care using bpost’s red mourning bag. Follow these 3 simple steps.
Where do I find the return label for my return shipment?
FAQResidential
If the original sender offers you the possibility to return your parcel, then there are three possibilities: The return label is in the parcel. You download the return label from the sender's online shop and print it at home. Some senders allow you to have the return label printed in the Post Office or Post Point where you send the parcel back. If the original sender does not offer any return options, then you must create and purchase a shipping label.
You must indicate the correct first and last name of your addressee at the counter of your Post Office. With the unique PIN code that you communicate to the addressee, you are sure that the money arrives in the hands of the correct person.
How do I create a shipping label?
FAQResidential
Follow the steps below to easily create your own shipping label: Go to the online shipping tool or the My bpost app and choose between a national or international shipment. Choose a delivery method: an address, Parcel Locker or Pick-up point. Enter the weight and if desired choose extra options. Enter your details then those of the addressee. Pay and print your shipping label. Or choose the 'Print my shipping label' option and have it printed in a Post Office or Post Point.
If you purchase a shipping label on our website or in a Post Office or Post Point, then you can choose the Confirmation of Receipt option. In that case, you will receive a text message or e-mail when your parcel is delivered. You can also follow the status of your parcel via Track & Trace or the My bpost app with the barcode number on your shipping label or Shipping Receipt. You will not receive written proof, but you can see online when your parcel is delivered.
How do I know if registered mail is on its way to me?
FAQResidential
If we know your email address you will automatically receive an email and a notification in the My bpost app that a registered mail item is on its way. It’s easy to turn these notifications on and off in the My bpost app. If you are unable to take receipt of this registered mail item, you have these options: You can have it delivered straight to your letterbox. You can give someone a proxy to take receipt on your behalf . You can postpone delivery of your registered mail by one working day or have it delivered straight to a Post Office or Post Point near you.
You’ll get an email or a notification in the My bpost app stating the delivery date and location as soon as your registered mail is on its way. You still have time to change the time or place of delivery in the app. Your options: You can postpone delivery until the next working day. You can have the registered mail delivered straight to a Post Office or Post Point. Please note that you won’t be able to change this choice afterward. If you are not at home you can have someone else take receipt of your registered mail based on a proxy .
How much time do I have to pick up my money?
FAQResidential
You have 40 days to pick up your money in a Post Office or Ria agency. After 40 days the sender receives a new PIN code that he or she uses to pick up the money.
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