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 for the key word « Barcode »

When can I follow my parcel with Track & Trace?

FAQ Residential
As soon as bpost has received your shipment, you can track its progress via the My bpost app or Track & Trace using the barcode. You will often receive an email from the sender when your barcode is created. In most cases, you will not be able to track your parcel immediately via our Track & Trace . This is because it is still being prepared by the sender and therefore has not yet been handed over to bpost. As soon as the sender hands your parcel over to bpost, you will be able to track it.

Can I attach stamps to my parcel instead of a mailing label?

FAQ Residential
You can use stamps instead of a shipping label if your shipment does not exceed the following dimensions and weight: Width: 230 mm Length: 350 mm Height: 30 mm Weight: 2 kg Please note: if you send a parcel with stamps, then there is no barcode and you cannot follow it with Track & Trace. A shipping label has a barcode and can be followed with Track & Trace.

How can I track my registered mail online?

FAQ Residential
Go to Track & Trace or use the My bpost app to track your mail. Enter the alphanumerical part of the barcode of your mail item. You’ll find this on the proof of receipt or your till receipt. If you created a shipping label, you can track your registered mail item in the My bpost app. , What does a barcode look like and where can I find it? , The following barcodes are used for registered mail: 30 digits for national registered mail, starting with 010 (e.g. 010541288500452621221234567890) 23 characters for a label created online   13 characters for international registered mail, starting with R (e.g. RA123456789FR) , Can I follow my registered mail online once it leaves Belgium? , You can follow your registered mail online once it leaves Belgium for: all EU countries except Spain, Romania and Bulgaria Albania, Armenia, Aruba, Bhutan, Brazil, China, Colombia, Curaçao, Dominican Republic, Egypt, Eswatini, Georgia, Gibraltar, Honduras, Hong Kong, Iceland, Indonesia, Japan, Jersey, Jordan, Cayman Islands, Kiribati, Lebanon, Macao, Malesia, Mexico, New Zeeland, Peru, Russia, Singapore. , When will my registered mail be delivered? , Registered mail is delivered to addresses in Belgium the next working day. If the addressee has a bpost account and we know their email address, we’ll send them a heads-up of the incoming registered mail by email and in the app. We don’t state the sender’s name for privacy reasons.

The My bpost app doesn't recognise my parcel. What do I do now?

FAQ Residential
Sometimes we only receive the barcode from the sender at a later moment in time. As a result, you cannot follow your parcel. In that case, try again later. Double check that you entered the correct barcode and postcode. Be sure to select the correct postal service from the list. If you don't know the name of the postal service, select 'I don't know'. If you know the name of the postal service but it's not in our list, send us a message via the app. We will add it to the current list.

Which parcels can I follow with the My bpost app and how do I add them?

FAQ Residential
You can follow all your parcels with the My bpost app. Also those from other postal services. bpost parcels linked to your email addresses in the My bpost app are added automatically. It is easy to add other parcels in the app: Click on ‘add a shipment’ on the app start screen Enter the parcel's barcode number or scan the barcode with the app. Select the postal service from the list. If your postal service is not in the list, send us a message via the app. We will add it to the current list. Enter the postcode of the delivery address.

I didn't receive a QR code. What do I do now?

FAQ Residential
For bbox lockers with a screen, just enter the barcode on the screen. For Screenless bbox lockers, first enter the barcode in the My bpost app and then follow the steps in the app to collect your parcel. If you have opted for direct delivery to a bbox locker and if you did not receive an e-mail that your parcel is available, please check that our e-mail did not end up in your spam folder. If you have received an e-mail that your parcel is available, please read the steps in the e-mail carefully. For some bbox lockers, you do not need a QR code. If you did not receive an e-mail that your parcel is available, please contact a bbox locker responsible on 02 320 23 90.

Why hasn't my international shipment been delivered?

FAQ Residential
You can , follow your parcel online , with: Track & Trace the My bpost app If you have a bpost account , you can also follow your parcel in the bpost shipping tool. You'll need the barcode number of your parcel. Those details are on your shipping label or you received them via text message or e-mail; they are also on the shipping receipt or Post Office receipt. , Please note: , If your barcode starts with the , letter ‘U’ , , you cannot track your shipment. This barcode is only used to facilitate the import procedure and present the shipment to Belgian customs. After the shipment is released, it will be handed over to bpost without further tracking. , My parcel comes from inside the European Union , There is no default import procedure. If it wants to, customs can check shipments from inside the European Union. Some regions of the EU are also subject to customs duties and VAT because they are not part of the EU customs territory, even if they belong to the geographical territory of the EU (e.g. the Canary Islands). , My parcel comes from outside the European Union , In this case an import procedure for your parcel will start upon its arrival in Belgium. The duration of this procedure depends on the following: Whether or not you already paid VAT on your shipment via the online shop The value of your shipment If you did not pay any VAT in advance or your shipment is worth more than €150, the bpost customs clearance service must first determine the import costs. To do this, the value of the contents of your shipment must be known (based on the invoice). If this is not provided, bpost will ask you to upload the invoice of your purchase online. You have 14 days to pay the import costs (VAT, import duties or any other customs fees and formalities).  Most shipments are cleared within a week. In this phase, your goods are declared to Belgian customs. Customs has the right to check the content of your shipment. Please allow an additional 3 to 7 days for delivery in case of extra inspections. , My parcel is a gift , A parcel can be exempt from import costs when meeting the following conditions .

I still have old stamps. Can I still use them?

FAQ Business
Stamps with a face value in Belgian francs will be invalid from 1 January 2028. Stamps with a face value in euros are valid indefinitely. The old stamps cannot be used for prior mail in Belgium (this requires a Prior stamp with barcode). Parcels or registered mail cannot be franked with the old stamps either.

What happens to my parcel after the postman takes it?

FAQ Residential
Once the postman finishes their round, they bring your parcel to the nearest distribution centre. From there, your parcel is sorted and starts its journey to the recipient. You can follow the status of your parcel with Track & Trace and the My bpost app using your barcode.

Do (very) old stamps remain valid?

FAQ Residential
Stamps with a face value in Belgian francs will be invalid from 1 January 2028. Stamps with a face value in euros are valid indefinitely. You can use them to frank Non prior mail in Belgium. Mail for foreign addresses. In this case, affix a blue A Prior sticker as well. The old stamps cannot be used for prior mail in Belgium (this requires a prior stamp with barcode). Parcels or registered mail cannot be franked with the old stamps either.