0000
Skip to main content
Toggle navigation
×
The benefits of a bpost account?
You can use all our tools and apps with one email address and password
Easy access to your shipping history with the shipping tool
Check your order history in the eShop
Track all your parcels with the My bpost app
Sign in
New?
Register
Business client
Business portal
Residential
Business
EN
Toggle Dropdown
EN
NL
FR
DE
Residential
Business
My bpost
Sign in
New?
Register
Business client
Business portal
EN
Toggle Dropdown
EN
NL
FR
DE
Toggle navigation
×
Search
Find bpost
Make a mailing label
Track & Trace
Calculate the price
Back
Send a parcel
Receive a parcel
Send a letter
Frequently asked questions
Hallo,
Ik spreek Nederlands
Bonjour,
Je parle Français
Hello,
I speak English
Guten Tag,
Ich spreche Deutsch
Fulltext search
Search
Frequently asked questions
Receive a parcel
Something has gone wrong
Parcel still on its way
9
questions
for the keyword
« Parcel still on its way »
My parcel seems to be stuck somewhere. It has not moved for a while on Track & Trace.
How do I file a complaint if my parcel is damaged or lost, or hasn’t been delivered?
My parcel has been in transit for longer than expected. What should I do?
How can I submit a complaint if my parcel is lost or damaged?
Why should I contact the sender if my parcel has not been delivered?
My parcel remains 'in preparation'. What does this mean and what can I do?
My parcel is lost. What do I do now?
My delivery address is wrong in Track & Trace. What should I do?
How can I follow my parcel online and how do I know when it arrives at the sender's address?
Search
Search