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Frequently asked questions
Receive a parcel
Something has gone wrong
Parcel still on its way
9
questions
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« Parcel still on its way »
My parcel seems to be stuck somewhere. It has not moved for a while on Track & Trace.
My parcel has been in transit for longer than expected. What should I do?
How can I submit a complaint if my parcel is lost or damaged?
How do I file a complaint if my parcel is damaged or lost, or hasn’t been delivered?
Why should I contact the sender if my parcel has not been delivered?
My parcel remains 'in preparation'. What does this mean and what can I do?
My parcel is lost. What do I do now?
My delivery address is wrong in Track & Trace. What should I do?
How can I follow my parcel online and how do I know when it arrives at the sender's address?
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