How can I submit a complaint if my parcel is lost or damaged?

Contact the sender to discuss the best solution for your order. Most senders have permanent agreements with bpost regarding lost parcels. t’s possible he will ask you for a confirmation of non-receipt via email or a signed document.

Only the sender can submit a complaint regarding a lost parcel because the sender pays bpost for the shipment.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
09.00 - 12.30
13.00 – 17.00

Zonal rate. Waiting time varies.