How can I submit a complaint if my parcel is lost or damaged?

Contact the sender to discuss the best solution for your order. Most senders have permanent agreements with bpost regarding lost and damaged parcels. Only the sender can submit a complaint about this because they paid bpost for the shipment.

If you are the sender, please contact our customer service via the online form at the bottom of this page. This way you can immediately provide all the necessary information and documents to process your file. In case of damage, your complaint must be submitted within 7 calendar days.

If you didn't find an answer to your question?


Please contact us.

Online form

Handled quickly and efficiently.
Keep the barcode of the lost or damaged parcel on hand.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.