My locker is empty when I try to pick up my item. What should I do?

Don’t worry, we will help you sort this out quickly. First, check with the person who stored the items to confirm the correct locker number. Still not resolved? Call our support team on 02 320 23 90 with your details. We’ll quickly help you locate your item and give you access to the right locker.

My mail is being delivered, but not in my letterbox. What can I do?
We are sorry that our postman did not place your mail in your letterbox. The best way to report this is via the online form. We will ask for your contact details so that we can talk to the right postman about this.
How much does it cost to send a Mobile Postcard?
All cards made in the Mobile Postcard app are printed and sent from Belgium.You pay for your postcard upon shipment, or you purchase credits in advance.By buying your credits in advance, you save yourself valuable time and money:
  • You don't need to pay for your postcards one by one.
  • The price per postcard drops if you buy at least five credits in advance.
  • Your credits are linked to your accounts and always remain valid, even if the rates happen to change.
Cards for a destination in Belgium are sent at domestic rates. 'Prior' (delivered the next workday) or 'Non-prior' (delivered within three workdays).For cards that are destined for other countries, you pay international rates.By buying credits in advance, you pay less than you would if you pay for your cards one by one.Take a look at all our rates under the menu option 'Kaarten en enveloppen'.Can I transfer credits from one account to another?'Menu' > 'My account' > ‘Transfer my credits' 
You'll receive an email requesting your confirmation.Confirm this and the credits will be transferred within two days.
Why can my letter or card be returned?
The most common reasons for returning a letter are:
  • The letter does not have a stamp.
  • The letter does not have enough stamps.
  • The letter contains an incorrect address.
The reason why your card or letter was retuned is written on the red sticker.

If you didn't find an answer to your question?

 

Call

Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.

Phone Customer Care Centre
022785126
My mail is being delivered, but not in my letterbox. What can I do?
We are sorry that our postman did not place your mail in your letterbox. The best way to report this is via the online form. We will ask for your contact details so that we can talk to the right postman about this.
How much does it cost to send a Mobile Postcard?
All cards made in the Mobile Postcard app are printed and sent from Belgium.You pay for your postcard upon shipment, or you purchase credits in advance.By buying your credits in advance, you save yourself valuable time and money:
  • You don't need to pay for your postcards one by one.
  • The price per postcard drops if you buy at least five credits in advance.
  • Your credits are linked to your accounts and always remain valid, even if the rates happen to change.
Cards for a destination in Belgium are sent at domestic rates. 'Prior' (delivered the next workday) or 'Non-prior' (delivered within three workdays).For cards that are destined for other countries, you pay international rates.By buying credits in advance, you pay less than you would if you pay for your cards one by one.Take a look at all our rates under the menu option 'Kaarten en enveloppen'.Can I transfer credits from one account to another?'Menu' > 'My account' > ‘Transfer my credits' 
You'll receive an email requesting your confirmation.Confirm this and the credits will be transferred within two days.
Why can my letter or card be returned?
The most common reasons for returning a letter are:
  • The letter does not have a stamp.
  • The letter does not have enough stamps.
  • The letter contains an incorrect address.
The reason why your card or letter was retuned is written on the red sticker.