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for the key word « tarif track »
You can easily ask someone else to pick up your parcel. The process depends on the type of Parcel Locker your parcel has been delivered to.
, In a Parcel Locker with screen
, If you have received a parcel in a Parcel Locker with a screen, you will receive an e-mail containing: the barcode of your parcel a QR code a code of 6 digits and/or numbers (just below the QR code). With one of these three elements, someone else can pick up your parcel from a Parcel Locker. You can simply forward the e-mail you have received to the person who would like to pick up your parcel for you.
, In a Screenless Parcel Locker
, If your parcel has been delivered to a Screenless Parcel Locker, you need to send the barcode of your parcel to the person who would like to collect your parcel for you (you will find the barcode in the e-mail announcing that your parcel is available). The person who is picking up your parcel on your behalf should then enter the barcode of your parcel in their My bpost app. (You can add a shipment via the home screen). In turn, you will receive a tracking request for that parcel in the app. You can easily accept this request. If you do not, the request will be automatically declined after 24 hours. Once accepted, the designated person can track and collect your parcel for you. The process for the person to pick up your parcel is as follows: Go to the Parcel Locker and enable Bluetooth and location on your smartphone Open the My bpost app and select the parcel you would like to receive Follow the steps in the app to connect to the Parcel Locker Take out the parcel and close the door.
What should I do if my parcel cannot be cleared because insufficient information is provided?
FAQResidential
If your parcel cannot be cleared because insufficient information is provided, you will be asked to upload the missing documents with the relevant bpost form. bpost form in FR: Documents de douane relatifs aux envois internationaux bpost form in NL: Douanedocumenten bij internationale zendingen The sooner we receive this information, the sooner your parcel will be cleared through customs. You will receive this request by email, text message or as a push notification in the My bpost app. If you do not respond or bpost does not have your relevant contact details you will be sent a letter. You will also find the request for information and the link to the form in the My bpost app or Track & Trace. These documents are required for parcels to clear customs: For purchases: an invoice/proof of payment stating the contents and the value. For gifts: an email from the sender stating the contents of the shipment, the value (up to €45) and the fact that it is a gift. For special authorisations or exemptions: the certificate date and number. For diplomatic exemptions: an 136F form completed in full and validated, uploaded online and original sent by mail. For business purchases when subject to VAT: an EORI number and a VAT number (if you have a licence to defer VAT payments on imports, you must state the ET 14000 licence number). If you do not respond to this request for additional information within 14 days we will return your parcel to the sender. Charges may be payable to clear your parcel through customs. Customs duties, VAT and all other possible charges (such as anti-dumping duties and environmental duties) are calculated based on the information you provide. As the addressee, you will receive a request by email, text message, push notification or letter to pay any import charges. You must settle these charges in the My bpost app or Track & Trace before delivery.
I get a message that my parcel has been delivered, but I haven't received anything. What now?
FAQResidential
A couple of tips if you have not received anything: Check if someone else (your neighbour or flatmate) has received your parcel. If it is a small parcel, the postman may have delivered it to your letterbox without ringing the doorbell. Your parcel may also have been delivered according to your delivery preferences (directly to a Pick-up point, to your safe location or to your neighbour). If it is left in a safe place by your home, you can view the photo of that safe place in the My bpost app or Track & Trace. Also make sure that you have not received a failed delivery notice from the postman in your letterbox. It will tell you where your parcel has gone to. Keep in mind that you only receive this notice if we cannot reach you digitally.
, If you are the receiver
, and you still cannot find your parcel, please contact the sender for a solution. He is the only one who can start an investigation at bpost and make sure that you still receive your parcel.
, If you are the sender
, , please contact our customer service. This is best done using our online form . This way you can immediately provide us with all the necessary information and documents to handle your ticket.
The unique code generated by bpost, which is used in tracking notifications, is only sent to the email address the sender provides when creating the shipping label. The secure delivery code will also be available in your recipient’s My bpost app if the same email address is linked to the recipient’s app account.
bpost does all it can to deliver registered mail on the next workday. If you notice with Track & Trace that the registered mail you sent is in transit for longer, please let us know via our online form .
Our logistic solutions
BLOGBusiness
No, a franked envelope can cause issues with automatic processing and tracking of memorial invitations. Therefore, do not use a franking machine when using the red memorial bag. Note: You can still use your franking machine for memorial invitations, but they will be sent through the traditional priority mail circuit and will not benefit from our new approach.
Unfortunately, this is not possible. We will only leave a failed delivery notice: If we cannot reach you digitally (by email or in the My bpost app). Your parcel has been sent by a private individual. This not only saves paper, it also helps protect the environment. Tracking your parcel digitally ensures you always have the latest updates at your fingertips.
Can I follow my parcel online?
FAQResidential
You can follow your parcel online with Track & Trace or the My bpost app. If you have a bpost account, you can also follow your parcel in the bpost shipping tool. You'll need the barcode number or the reference of your parcel. Those details are on your shipping label or you received them via text message or e-mail; they are also on the shipping receipt or Post Office receipt.
My bpost app
Residential
The most complete track & trace app for your smartphone. Track all your packages in one app. Also parcels from PostNL, DHL and all other deliverers.
Download My bpost app
