Search result
446 results
filters 
Residential 
Business
Pages
FAQ
Blog
filters
446 results
for the key word « post signé »
Do I have to have an address to use Ria?
FAQResidential
The counter clerk in your Post Office uses the address that is on your identity document or the address that you indicate and confirm when signing the money transfer form.
No, regrettably that is not possible. For logistical reasons, our postmen cannot pass by your home once again.
, I have not yet set any delivery preferences
, If you haven’t yet set your delivery preferences, we will generally try to leave your parcel at a neighbour or in a safe place by your home. If we cannot do this, we’ll let you know where you can pick up your parcel: Digitally in the My bpost app or in Track & Trace, if we know your email address. By means of a failed delivery notice if we cannot reach you digitally. In this case, your parcel will not be available immediately. You or someone else can collect your parcel from the Pick-up point within 14 calendar days.
, I have set delivery preferences
, In this case your parcel will be delivered in accordance with your preferences (at a Pick-up point, in a safe place or at a neighbour). For full details of your parcel and its whereabouts, see our emails, the My bpost app or Track & Trace .
What should I do if I want to send an important parcel?
FAQResidential
If you want extra assurance for your parcel, you can choose these options when creating a shipping label:
, With guarantee
, : your parcel is protected against damage and loss up to €500. And the postman asks the receiver to sign for receipt.
, Confirmation of delivery
, : you receive a text message or email when the parcel is delivered, if the parcel could not be delivered, or if the addressee has not collected the parcel in the Post Office or Post Point. These options are also available for parcels sent abroad and can be requested at a Post Office or Post Point.
You can choose the date your postcard will be sent, but not the date it will be delivered. This means you're able to plan the sending of your cards in advance. We print your cards on the planned date and send them the same day. If you send your card to an address in Belgium by 'Priority' mail, it will be delivered the first workday after being made. If you send your card to an address in Belgium by 'Non-priority' mail, it will be delivered in Belgium within three workdays. If you send a card to an address in a country other than Belgium, the delivery is in the hands of the postal service of that country.
You can send your Mobile Postcard from and to any destination in the world.
Credits for personalised postcards appear in your app immediately after your payment. If you don't see them, close the Mobile Postcard app, then reopen it. If you still don't see your new credits, log out then log back in using the same address as you used when you bought the credits.
Just because you've granted a mandate to receive your registered mail directly in your mailbox doesn't mean that the postman can drop off all registered mail without asking for your signature. He will need your signature for the following registered items: with acknowledgement of receipt including court mail from abroad, for which you must pay import fees with tailor-made insurance, because of their value electoral too big to fit in your letterbox The postman must also ring your doorbell if your letterbox is not compliant or not sufficiently secure (e.g. open or full).
You can follow the parcels of all postal services in the My bpost app.
No. Because it is private correspondence, we do not check it systematically. We only access the files if genuinely necessary (e.g. to check the quality). Use Mobile Postcard with respect: only use photos that you own. Do not mail shocking, unethical or illegal photos. If we receive reports of improper images or messages, we will inform the authorities.
You can set your delivery preferences to tell us where a parcel should be left if you are not at home. You can choose from the following parcel delivery options: In a safe place around your home At a neighbour At a Pick-up point Straight to a Parcel Locker. (The postman will not try to deliver to your home first.) You can set your delivery preferences for all your bpost parcels or just for individual parcels. Additional options when your parcel is on its way When your parcel is on its way, you’ll get an email or an app notification stating the delivery date and location. You have various options: Have the parcel delivered to another address in your neighbourhood Postpone delivery by one working day I have not yet set any delivery preferences If you haven’t yet set your delivery preferences, we will generally try to leave your parcel at a neighbour or in a safe place by your home. If we cannot do this, we’ll let you know where you can pick up your parcel: Digitally in the My bpost app or in Track & Trace , if we know your email address. By means of a failed delivery notification if we cannot reach you digitally. In this case your parcel will not be available immediately. You or someone else can pick up your parcel within 14 calendar days. I have set delivery preferences In this case your parcel will be delivered in accordance with your preferences. For full details of your parcel and its whereabouts, see our emails, the My bpost app or Track & Trace .
Download My bpost app
