Question 1

What does bpost do if my parcel is lost, damaged or stolen?

Accepted Answer

Most senders have permanent agreements with bpost regarding lost and damaged parcels. Only you, the sender, can ask to open a dossier for a lost or damaged parcel because you paid bpost for the shipment.Contact our customer service via the online form at the bottom of this page. This is the quickest way to start an investigation.In case of damage, your complaint must be submitted to us within 7 calendar days.If the status of your Track &amp; Trace remains unchanged for several workdays (at least 5 workdays for shipments to a neighbouring country, at least 10 workdays for the United Kingdom and all other countries), then the sender can also request an investigation.If you are the recipient, please contact your sender.

Question 2

How do I create a shipping label?

Accepted Answer

Follow the steps below to easily create your own shipping label:Go to the online shipping tool or the My bpost app and choose between a national or international shipment.Choose a delivery method: an address, Parcel Locker or Pick-up point. Enter the weight and if desired choose extra options.Enter your details then those of the addressee.Pay and print your shipping label. Or choose the 'Print my shipping label' option and have it printed in a Post Office or Post Point.

Question 3

Does bpost a courier service for quick deliveries?

Accepted Answer

Euro-Sprinters is our courier service for urgent deliveries within Belgium. If you place an order today, then it will be collected and delivered today.

Question 4

Which delivery possibilities does bpost offer?

Accepted Answer

For parcels in Belgium, you can choose from different delivery possibilities:At a home or work addressIn one of the 3000 bpost Pick-up Points:Post OfficePost PointParcel PointParcel LockerFor parcels to foreign countries, you must always send to an address.&nbsp;The Netherlands and France are exceptions. In these countries, you can also send your parcel to a Pick-up Point. Moreover, this is cheaper than shipping to an address. With our online shipping tool, you can easily find a Pick-up Point in the area based on the postcode.

Question 5

What is the cheapest way to send my parcel?

Accepted Answer

For shipments within Belgium, we have two economical, all-in solutions that you can order online from our eShop or purchase in a Post Office, Post Point or Parcel Point. For both solutions, the maximum permitted weight is 1 kg:Minipack small (max: 19.5 cm x 27.5 cm x 4 cm)Minipack medium (max: 21 cm x 34 cm x 4 cm)Is your parcel larger than these dimensions, heavier than 1 kg or destined for abroad? Then follow these steps to send your parcel the cheapest way possible:Put the goods in your own boxCreate a shipping label onlinePrint your shipping label at homeHand in your parcel at a Post Office, Post Point or Parcel Point

Question 6

How do I send a parcel with signature upon receipt?

Accepted Answer

If you want a signature upon receipt of your parcel, you should choose the shipping option ‘with guarantee’. That means the recipient must sign for receipt and you have a guarantee up to €500 if your parcel is lost or damaged. To send your parcel with a guarantee, click on the ‘Guarantee (up to €500)’ option on the online shipping tool. Or ask about it in the Post Office or Post Point. You will have to pay extra for this option.For parcels sent abroad, a basic guarantee of up to €500 (or €15 for documents) is included. As a private sender, you cannot take out a higher guarantee.

Question 7

Will I find everything that I need to send my parcel in a Post Office or Post Point?

Accepted Answer

In a Post Office, Post Point, Parcel Point and in our eShop, you'll find everything that you need to send your parcel:Materials to protect the contents of your parcelPackagingshipping labelsAlso handy: For shipments within Belgium you'll find pre-stamped boxes in our eShop.

Question 8

What are the possibilities for protecting the contents of my parcel?

Accepted Answer

You can protect the contents of your parcel within Belgium up to €500 via the ‘With warranty’ mailing option. In case of loss or damage, you will be reimbursed for the value of the contents of your shipment (up to max. €500) + the shipping costs. If the contents only include documents, then you will be reimbursed €15 in case of damage or loss.You can select the ‘With warranty’ mailing option when creating a shipping label via the online shipping tool. Or go to a Post Office or Post Point near you and ask the counter clerk to send your parcel with warranty.With a regular shipping label, without extra options, we only reimburse the shipping costs of your parcel if we are responsible for the loss or the damage.&nbsp;

Question 9

How do I send a fragile parcel with bpost as safely as possible?

Accepted Answer

Tips for sending a fragile parcel:Make sure that two fragile objects don't touch - place something between them.Fill the empty space in the box with blister padding or other material.bpost does not have a specific way of sending fragile objects.

Question 10

Is my parcel protected against damage, theft and loss by default or do I need an extra guarantee?

Accepted Answer

Sent within Belgium (national)With a regular shipping label, without extra options, we only reimburse the shipping costs of your parcel if we are responsible for the loss or damage.If your parcel is shipped ‘with guarantee’, you will be reimbursed for the value of the contents of the shipment (up to €500) +&nbsp; the shipping costs. If the contents only include documents, you will receive a €15 compensation.Sent outside Belgium (international)Depending on&nbsp;the shipping option,&nbsp;you are entitled to the following compensation:Economy: no compensationStandard: the maximum compensation is&nbsp;40 SDR* + 4.5 SDR* per kg + the postage fees.&nbsp;More information about this calculation.With guarantee:&nbsp;You will be reimbursed for the value of the contents of the shipment (up to €500) + the shipping costs. If the contents only include documents, you will receive a €15 compensation.

Question 11

How do I receive a proof of delivery for my parcel?

Accepted Answer

You will receive proof of delivery with the date and signature of the recipient if you select the payable option ‘with guarantee’ in the online shipping tool. Or if you choose that option in the Post Office or Post Point. You will have to pay extra for this option. In that case, you are protected up to €500 if your parcel is lost or damaged.You can also choose the option ‘with confirmation of delivery’, in which case you will receive a text message or email:When the parcel is deliveredIf the parcel could not be delivered because the addressee was not home. In that case, your parcel will be made available to the addressee at the nearest Pick-up Point.If the addressee has not collected it from the Post Office, Post Point or Parcel Locker.For parcels sent abroad, a basic guarantee of up to €500 (or €15 for documents) is included. As a private sender, you cannot take out a higher guarantee.Sending a parcel abroad?For a parcel sent abroad, you will receive proof of delivery with the date and signature of the recipient if you choose International Express. This shipping option is only available at the Post Office.

Question 12

When is my shipment a parcel and not a letter?

Accepted Answer

Your shipment automatically becomes a parcel if it exceeds at least one of these dimensions and the weight below:Width: 230 mmLength: 350 mmHeight: 30 mmWeight: 2 kg

Question 13

What is the fastest way to get my parcel to the addressee?

Accepted Answer

The fastest way to send your parcel within Belgium&nbsp;is with our courier service Euro-Sprinters. If you place an order today, then it will be collected and delivered today.bpost also delivers parcels quickly. If you send a parcel, we try to deliver it the next workday within Belgium.

Question 14

How do I prove the value of the object that I send?

Accepted Answer

You can prove the value of the contents of your parcel with an invoice or other document that confirms the value.&nbsp;More information can be found in the overview of valid documents for claiming compensation.

Question 15

Is a parcel with the word ‘fragile’ on it treated with extra care?

Accepted Answer

Your parcel with fragile contents is treated with just as much care as other shipments. We do not have a separate approach.

Question 16

What should I do if I want to send an important parcel?

Accepted Answer

If you want extra assurance for your parcel, you can choose these options when creating a shipping label:With guarantee: your parcel is protected against damage and loss up to €500. And the postman asks the receiver to sign for receipt.Confirmation of delivery: you receive a text message or email when the parcel is delivered, if the parcel could not be delivered, or if the addressee has not collected the parcel in the Post Office or Post Point.These options are also available for parcels sent abroad and can be requested at a Post Office or Post Point.

Question 17

Is my parcel additionally protected against theft and damage if I send it in a bpost box?

Accepted Answer

Your parcel does not receive extra protection if you send it in a bpost box. If you want extra protection, choose the ‘With warranty’ shipping option. In case of loss or damage, you will be reimbursed for the value of the contents of your shipment (up to max. €500). More information about the calculation of this compensation.You can select this mailing option when creating a shipping label via the online shipping tool. Or go to a Post Office or Post Point near you and ask the counter clerk to send your parcel with warranty.You can also choose the ‘With warranty’ option for parcels sent abroad.

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