Most senders have permanent agreements with bpost regarding lost and damaged parcels. Only you, the sender, can ask to open a dossier for a lost or damaged parcel because you paid bpost for the shipment. Contact our customer service via the online form at the bottom of this page. This is the quickest way to start an investigation.

• In case of damage, your complaint must be submitted to us within 7 calendar days.
• If the status of your Track & Trace remains unchanged for several workdays (at least 5 workdays for shipments to a neighbouring country, at least 10 workdays for the United Kingdom and all other countries), then the sender can also request an investigation.

If you are the recipient, please contact your sender.

You can choose from different delivery possibilities:

• At a home or work address
• In one of the 2300 bpost Pick-up Points:
  • Post Office
  • Post Point
  • Parcel Point
  • Parcel Locker

Here's how to create a shipping label online or in the My bpost app:

• Go to the online shipping tool or the app and choose between a national or international shipment.
• Choose a delivery method: an address, Parcel Locker or Pick-up point. Enter the weight and if desired choose extra options.
• Enter your details then those of the addressee.
• Pay and print your shipping label. Or choose the 'Print my shipping label' option and have it printed in a Post Office or Post Point.

It's possible to send your parcel with a guarantee. That means the recipient must sign for receipt and you have a guarantee up to €500 if your parcel is lost or damaged. To send your parcel with a guarantee, click on the ‘Guarantee (up to €500)’ option on the online mailing tool. Or ask about it in the Post Office or Post Point. You will have to pay extra for this option.

Euro-Sprinters is our courier service for urgent deliveries. If you place an order today, then it will be collected and delivered today.

For DVD-sized shipments up to 1 kg, we have the cheapest all-in solution. You'll find those pre-stamped packages in our eShop or in a Post Office. If your parcel weighs more than 1 kg, then this is the cheapest option: provide your own box, create the shipping label online or in the My bpost app, print it at home then hand in your parcel at a Post Office, Post Point or Parcel Point.

With a regular shipping label, without extra options, we only reimburse the shipping costs of your parcel if we are responsible for the loss or damage. You can, however, purchase a guarantee. Indicate the option 'Guarantee (€500)' online for your shipment within Belgium. For shipments abroad, you can only take this option if you purchase your shipping label in a Post Office or Post Point. 

In a Post Office, Post Point, Parcel Point and in our eShop, you'll find everything that you need to send your parcel:

• Materials to protect the contents of your parcel
• Packaging
• shipping labels

Also handy: you'll find pre-stamped boxes in our eShop.

Tips for sending a fragile parcel:

• Make sure that two fragile objects don't touch - place something between them.
• Fill the empty space in the box with blister padding or other material.

bpost does not have a specific way of sending fragile objects.

You can purchase a guarantee for your parcel. Then the contents are protected up to €500. Documents are protected up to €15.

Your shipment automatically becomes a parcel if it exceeds at least one of these dimensions and the weight below:

• Width: 230 mm
• Length: 350 mm
• Height: 30 mm
• Weight: 2 kg

Depending on the type of parcel you send, you can purchase your shipping labels online in our online shipping tool or in the My bpost app, via the eShop, and in a Post Office or Post Point. Parcels up to 30 kg:

• In a Post Office or Post Point
• In our eShop
• Via our online shipping tool and the My bpost app you create and print the shipping label that can be attached to your parcel. If you don't have a printer, choose 'Print my shipping label' and have it printed in a Post Office or Post Point.

Parcels up to 2 kg:

• In a Post Office or Post Point
• In our eShop

Express shipments:

• In a Post Office or Post Point

Tip for your shipping label: put it in a plastic sheet protector or cover it with transparent tape. The label must be able to withstand a bit of rain.

The fastest way to send your parcel is with our courier service Euro-Sprinters. If you place an order today, then it will be collected and delivered today.
bpost also delivers parcels quickly. If you send a parcel, we try to deliver it the next workday.

Your parcel with fragile contents is treated with just as much care as other shipments. We do not have a separate approach.

When you create a shipping label, you can choose these options:

• Guarantee and signature: your parcel is protected against damage and loss. And the postman asks the receiver to sign for receipt.
• Confirmation of receipt: you receive a text message or e-mail when the parcel is delivered, if the parcel could not be delivered, or if the addressee has not collected the parcel in the Post Office or Post Point.

You can prove the value of the contents of your parcel with an invoice or other document that confirms the value.

You receive a confirmation of receipt if you click on the 'Confirmation of Receipt' payable option on the online shipping tool. Or if you choose that option in the Post Office or Post Point. You will have to pay extra for this option. With this option, you receive a text message or e-mail when:

• The parcel is delivered
• The parcel could not be delivered because the addressee was not home. In that case, your parcel is sent to the nearest Pick-up Point.
• The addressee has not collected it from the Post Office, Post Point or Parcel Locker.

Your parcel does not receive extra protection if you send it in a bpost box. With a regular shipping label, without extra options, we only reimburse the shipping costs of your parcel if we are responsible for the loss or damage. You can purchase a guarantee. Indicate the option 'Guarantee (€500)' online.