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There are several reasons why your parcel was not delivered according to your preference.
Your delivery preferences are linked to the email address you entered in your ‘MyPreferences’ account or the My bpost app. Perhaps the parcel was ordered with a different email address than the one entered in MyPreferences.
Tip: Check your profile in MyPreferences
It is also possible that the sender did not provide us with your email address. Unless you have not agreed to this, we will link your delivery preference to the name or address on your parcel (as of 10 days after the account was created). They must be identical to your name and the address in your account.
If the parcel is too large or too heavy. In that case, it will be sent to a different Pick-up Point.
The postman always tries to deliver your parcel into your letterbox first, even in the case of direct delivery to a Pick-up Point.
Tip: Check Track & Trace to see if the delivery preferences apply to your parcel.
Tip: have you noticed this happening on a regular basis? Then modify your delivery preferences.
If you think there is another reason, you can report it via our online form at the bottom of this page.
Please contact us.
Monday - Friday :08.00 – 12.3013.00 – 18.00
Saturday :09.00 – 13.00
Zonal rate. Waiting time varies.
Recommended option. Resolved swiftly and efficiently.
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