Search result
249 results
filters 
Residential 
Business
Pages
FAQ
Blog
filters
249 results
for the key word « pour poste »
Before your international registered mail leaves Belgium, you can follow it via Track & Trace or the My bpost app. After it leaves Belgium, you can follow your shipment via the tracking tool of the foreign post operator. If you want written proof that the addressee received your shipment, add the confirmation of receipt option.
I forget to affix a stamp. What will happen to my mail?
FAQResidential
If you have written your address on the back of the envelope, your mail item will be returned to you. If you have not, the addressee will have to pay the postage before the mail item can be delivered. The addressee pays this postage in the form of one or more stamps on a yellow postage card, which he or she posts. We deliver the mail item once we receive the postage card.
What can I use the My bpost app for?
FAQResidential
The My bpost app is your gateway to various bpost services. You can track parcels, set your delivery preferences, settle import charges and so much more…
, See the status of parcels in Track & Trace
, You can track all your parcels in the app. That includes parcels delivered by other companies. Most bpost parcels are shown automatically in the app. You can add other parcels by scanning the barcode or manually entering the barcode number. You receive status updates to ensure you always know where your parcel is. You can choose which parcels you want to receive status updates for.
, Set your delivery preferences for parcels
, In the delivery preferences you can choose where a parcel is left if you are not home up to five minutes before delivery: your preferred neighbour a safe place in or around your home your preferred pick-up point You can also have your parcel delivered straight to a pick-up point or parcel locker.
, Set your delivery preferences for registered mail
, In the app you can also set as your preference that registered mail is delivered to your letterbox without you having to sign for it. You receive an email as soon as a registered mail item is delivered to your letterbox. You need your ID card to activate this service in the app.
, Create a shipping label
, You always need to affix a shipping label to parcels before dropping them off for shipment. You can create and pay for shipping labels in the app. You can then print the shipping label at home or at a post office or post point.
, Settle import charges
, When receiving parcels from outside the EU you will generally have to pay import charges. You can settle these charges securely in the My bpost app.
, Open screenless Parcel Lockers
, You can use our screenless Parcel Lockers to send, receive or return parcels. To open these Parcel Lockers you need to use the My bpost app.
Can I follow my parcel online?
FAQResidential
You can follow your parcel online with Track & Trace or the My bpost app. If you have a bpost account, you can also follow your parcel in the bpost shipping tool. You'll need the barcode number or the reference of your parcel. Those details are on your shipping label or you received them via text message or e-mail; they are also on the shipping receipt or Post Office receipt.
You can set up this service free of charge in the My bpost app under ‘delivery preferences’. All you need to do is identify yourself. You can do that using itsme or by scanning your ID card in the app. You can also go along to a post office to request delivery of registered mail straight to your letterbox. You will have to show your ID card for this.
You cannot transfer funds from your bpaid card to your bank account. If you wish to cancel your bpaid card and claim the unused funds on the card, visit a Post Office. You will have to present your ID card and your bpaid card. The unused funds on the card will be transferred to your account along with a proportional part of the annual administration costs.
The maximum insured value for domestic registered mail with customised insurance is €7500. You can calculate the price of this extra option with our price calculator. For international registered mail, the maximum amount of the customised insurance and the way that the shipment is delivered to the addressee differ from country to country. Some countries, such as the United States, Germany, the United Kingdom, Australia and Canada, do not accept this kind of mail. Ask about it in your Post Office or contact our customer service.
How do I know when my parcel arrived at the addressee?
FAQResidential
Follow your parcel with Track & Trace or the My bpost app. You'll need the barcode number or the reference of your parcel. Those details are on your shipping label or you received them via text message or email; they are also on the shipping receipt or Post Office receipt. If you want to be notified by text message or email, choose the option ‘With confirmation of delivery’ when creating your shipping label. This option is only available for shipments within Belgium.
Compare our plans for businesses
Business
Compare our plans for businesses
Import costs on shipments from outside the EU are preferably paid online via the My bpost app or via Track & Trace. If you have no experience with online payments, have someone close to you help you. If you have not paid after 14 days, our shipment will be returned to the sender. If you are unable to pay online, you can, exceptionally, make your payment at a Post Office. Your shipment will be released and sent afterwards by the customs clearance service. You will not receive it immediately.
Download My bpost app
