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I forget to affix a stamp. What will happen to my mail?
FAQResidential
If you have written your address on the back of the envelope, your mail item will be returned to you. If you have not, the addressee will have to pay the postage before the mail item can be delivered. The addressee pays this postage in the form of one or more stamps on a yellow postage card, which he or she posts. We deliver the mail item once we receive the postage card.
You can designate someone else to take receipt of your registered mail on your behalf. In such a case you give them a proxy. You can do that in various ways. Give a proxy in the My bpost app You will receive a notification in the app or by email about new incoming registered mail, provided you haven’t turned off notifications. So if you won’t be home, you’ll still have time to set up a proxy. Open the app and tap first ‘More’, then ‘delivery preferences’. Tap ‘registered mail’ and choose your preferred proxy: ‘Last minute’ or ‘Classic’. Identify yourself (with itsme® or with your ID card) and follow the steps. You will receive a QR code, which you can pass on to the person of your choosing. This person simply shows this QR code during delivery. If you set up a traditional proxy, they will also have to present their ID card. Set up a proxy on your failed delivery notice If you are not at home and you have not set any delivery preferences, we will leave a failed delivery notice. You can set up a proxy using this notification: Simply add the requested details on the rear and sign. Give this to the person you choose, along with a copy of the front and back of your ID card. To take receipt of the registered mail from the postwoman or man or at the Post Office counter this person presents: Their own ID card; The failed delivery notice as completed and signed by you; The copy of your ID card. Set up a proxy using a written postal proxy You can also fill out this postal proxy form . Again, to take receipt of the registered mail from the postwoman or man or at the Post Office counter this person presents: Their own ID card; The failed delivery notice as completed and signed by you; The copy of your ID card.
Who handles my registered mail abroad?
FAQResidential
Depending on the destination country, your registered mail is handled by a local post operator.
We automatically treat international mail as priority mail. But the final delivery period depends on the postal service in the destination country. bpost has no influence over this. To be sure that your letter or card is treated as priority mail abroad, attach an 'A PRIOR' stick-on label. You can get those labels for free in a Post Office.
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How do I send a letter abroad?
FAQResidential
To send a letter abroad, you need an international stamp: a Europe stamp for European destinations a World stamp for the rest of the world. You can use whatever sort of paper or envelope for your international letter. You can mail your letter by dropping it in one of bpost's Red Mailboxes or drop it off in a Post Office or Postal Point .
Can I buy pre-stamped envelopes?
FAQResidential
You can buy pre-stamped envelopes in our eShop , a Post Office in your neighbourhood, and in some shops like AVA and Makro.
What's the best way to weigh my letter?
FAQResidential
You can weigh your letter at home. Or you can have your letter weighed in a Post Office in your neighbourhood.
Specific rules apply depending on the value and packaging.
, Mail in an envelope
, Make sure that your envelope does not become damaged. Fasten the following items to the inside of the package: coins gold or silver objects jewellery or other valuable materials Registered mail with customised Iisurance exceeding €250 should be prepared carefully. Make sure that the shipment: is packaged securely and is one single piece is completely closed (with strong tape or in a secure envelope) is correctly sealed, with a special uniform imprint or special uniform markings from you as the sender is handed in without a label Registered mail with customised insurance up to €250 can be sent in a regular, closed packaged (without tape or stamps).
, Mail in a box
, Strict rules apply to mail in a box. The box itself must satisfy several conditions and a number of details are required on the box. The box must: be strong and made from wood, metal or plastic be sealed on all four sides if necessary, be tied up with rope whose ends are crossed and covered with a wax seal with an imprint or marking of the sender have walls with a minimum thickness of 8 mm Required details on the shipment: the word "Value" in a language of the destination country in Latin characters the name and address: of the addressee (on the front, lower-right corner) of the sender (on the front, upper-left corner or on the back) the stamps (on the front , upper-right corner) a barcode for identification (given by the Post Office) the amount of the value: written in full in EUROS On the top you must attach a white paper with: the address of the sender and the addressee the declaration of the value You can always get assistance in a Post Office; we will gladly help you make your registered mail with customised insurance ready for mailing.
How do I know if I can track my shipment?
FAQResidential
You can check by looking at the barcode of your shipment. All shipments with a barcode can be tracked online, unless it starts with the letter 'U'.
, A barcode with the letter 'U' is not traceable and is only used to enable the import procedure in the country of destination. The barcode is mentioned in our communication about your shipment (My bpost app, email or text message), on the receipt from the Post Office and on the postman's attempted delivery notice. To track your shipment, you need to enter the full barcode via Track & Trace or in the My bpost app .
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