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We apologise if something went wrong in the Post Office or Ria agency. You can always report this to the customer service of Ria Money Transfer.
Is it better to send urgent mail as registered mail?
FAQ
Residential
Registered mail is not faster than a regular delivery. To have your letter delivered tomorrow, use a Priority stamp and place it in a red mailbox (do that before the last collection) or drop off your letter in a Post Office before 16:00.
Receive registered mail
Residential
Safely and worry-free
If you get a parcel that is intended for someone else, then you shouldn't use the return label. Bring the parcel to a Post Office. Tell the counter clerk that the parcel was delivered to the wrong address. We will make sure that it is delivered to the correct address.
Why wasn't my parcel delivered to a bbox locker?
FAQ
Residential
There can be different reasons why your parcel was not delivered to a bbox: The bbox was full or out of order due to a technical breakdown. Your parcel was too heavy or too large. Some parcels cannot be delivered to a bbox; these include Registered Mail (signature required) and parcels that require payment upon delivery. If we cannot deliver your parcel to a bbox, we will deliver it to a different Pick-Up Point close by. You will be informed with Track & Trace and the My bpost app.
Quick and easy sending; delivered worldwide
Residential
Send parcels the easy way with the My bpost app
How does a money transfer with Ria work?
FAQ
Residential
You can send money with Ria Money Transfer in five easy steps: You complete the ‘Send Money’ form. the first and last name of your addressee the country where your addressee lives or is staying. The Ria agency where your addressee will pick up the money your mobile phone number You give the form to the counter clerk together with your identity document and the money. You sign as correct and get a receipt that states the PIN code of your transaction. You contact your addressee and communicate the PIN code that he or she needs to pick up the money. Your addressee picks up the cash at a Ria agency with the PIN code and his or her identity document.
, I send euros, the recipient wants dollars. Will that be converted?
, The amount that you send is converted using the exchange rates applicable at that moment. The conversion is deducted from the amount that your addressee receives. You can also ask how many euros you must pay to have a certain amount arrive in dollars.
, What if I want to stop/cancel the transaction?
, You can stop or cancel the money transfer if your addressee has not picked up the money. You must do this in the Post Office or Ria agency where you sent the money.
It is best to contact our customer service via the online form at the bottom of this page and keep your mailing receipt ready. We start an investigation in collaboration with the foreign post operator that handled your shipment.
Registered mail with confirmation of receipt
Residential
The advantages of registered mail. Extra certainty with a signed confirmation of receipt.
Can I edit the location or time of a delivery?
FAQ
Residential
Once you have attached the shipping label to your parcel and placed it in one of bpost's Post Points, you can no longer edit the shipping details. Your addressee can edit his/her delivery preferences online or via the My bpost app (for all parcels or per parcel).
Download My bpost app
