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Can I transfer funds from my bpaid card to my bank account?
FAQ
Residential
You cannot transfer funds from your bpaid card to your bank account. If you wish to cancel your bpaid card and claim the unused funds on the card, visit a Post Office. You will have to present your ID card and your bpaid card. The unused funds on the card will be transferred to your account along with a proportional part of the annual administration costs.
BNPPF appointment
Residential
Schedule your advice appointment with BNP Paribas Fortis at bpost.
Which apps can I use to make a mobile payment for my parcel?
FAQ
Residential
You can pay the postman for your parcel with the Payconiq by Bancontact app or one of the following banking apps that offers the Payconiq by Bancontact functionality: KBC, BNP Parisbas Fortis, Belfius, ING, Argenta, AXA bank, ABK bank, Bank Van Breda, Beobank, CBC banque, CPH banque, Crelan, Deutsche Bank, Fintro, Hello Bank Keytrade, Nagelmackers, VDK spaarbank.
If you receive a parcel at home with 'payment on delivery', you can pay for it in various ways:
, Cash
, You can pay cash to the postman, but then you must give the exact amount.
, Mobile
, You can also pay by mobile phone using your banking app or the Payconiq by Bancontact app. The postman will then create a QR code which you scan with your banking app. You will both receive a confirmation of the payment. The postman will deliver your parcel with payment at a Post Office or at a Post Point when: You are not at home. you cannot pay the exact amount in cash or via your mobile phone you would like to pay with a debit or credit card. the amount involved is more than EUR 1,000.
How can I pay the import costs?
FAQ
Residential
Once the import costs are calculated, you will find a detailed overview of the costs in Track & Trace and in the My bpost app. You will receive a request to pay the import costs. This can be by email, text message or notification if you have installed the My bpost app. If the sender did not send us the data digitally, you will receive a letter with a payment request. You can make the payment securely via the My bpost app or by signing in via Track & Trace. You can pay via Bancontact, Mastercard, Visa or mobile banking. Also from abroad. PayPal and bank transfers are not possible. Exceptionally, you can pay your import costs in another way . Watch out for fake messages and phishing; bpost will never ask you to pay by bank transfer or provide a bank account number. Read all about it on our phishing page .
How can I pay in the My bpost app?
FAQ
Residential
You can pay (e.g. your shipping label, import costs for shipments from outside the European Union) via the app with: the Payconiq by Bancontact app or your banking app that offers the Payconiq by Bancontact functionality, or with your card reader. Mastercard, Visa, Maestro PayPal
No, that is not possible at the moment. You can pay for your parcel as follows: with exact change with the Payconiq by Bancontact app or your banking app that offers the Payconiq by Bancontact functionality with your debit or credit card (only possible in a Post Office, Post Point or Parcel Point) Parcels from outside the European Union with import costs can be paid in advance via the My bpost app as from 7 June 2021. You will receive a notification for these parcels in your app.
What can I use the My bpost app for and how do I pay?
FAQ
Residential
The My bpost app is free to install. You can pay for the following bpost products and services in the app:
, A shipping label
, for a parcel. You create the shipping label in the app and pay for it at the checkout.
, Import charges for mail shipped from outside the European Union.
, You may have to pay import charges when you receive a parcel shipped from outside the European Union. You will be notified of this in the app. You can pay for a shipping label or settle import charges in one of the following ways: With Payconiq by Bancontact or your banking app with Payconiq by Bancontact functionality or using your card reader. Mastercard, Visa, Maestro PayPal
How do I make and order personalised stamps?
FAQ
Residential
How does MyStamp work?
, Step 1: Choose your photo
, Select a photo from your computer, tablet, smartphone, Picasa, Flickr or Facebook. It can be horizontal or vertical. You can edit your photo in the tool; for example you can zoom in or add some text. Good to know: the photos remain your property. bpost does not become the owner of your photo and does not have the right to use your photo unless you give explicit permission.
, Step 2: Make your choice
, Choose your stamp: Priority stamp, Non-Priority stamp (1 for standardised mail in Belgium and 2 for non-standardised mail up to 100 g), a Europe or World stamp. Choose the number of stamp sheets.
, Step 3: Enter your details
, Enter your promotional code then choose whether you want to log in or continue without an account.
, Step 4: Pay for your order
, Pay for your personalised stamps with Maestro, Visa, MasterCard or home banking.
Buy and make stamps
Residential
Stamps for Belgium, Europe and the world. Make personalised Stamps with a photo.
Download My Bpost app
