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for the key word « comment avec case expéditeur »
In principle, bpost does not open letters. There are a number of reasons why we do open letters (read the General Terms and Conditions ): We cannot deliver the letter to the addressee and there is no return address on the envelope. We open the letter to identify the sender. That enables us to return the letter. My letter is damaged. What happened? It's possible that our sorting machines damaged the envelope. That happens occasionally to thick letters or letters with a special size. In that case, the sender should choose a reinforced envelope or a parcel.
bpost delivers during the weekend in certain cases. This depends on the type of shipment, the sender and the delivery address. Letters and registered mail are currently only delivered on weekdays. Some senders, such as certain web shops, have agreements with bpost to have their parcels delivered to home addresses on Saturdays and Sundays. It is therefore possible that your parcel will be delivered: to a Pick-up point or Parcel Locker on Saturday between 8:00 and 17:00 or to your home on Sunday between 9:00 and 19:00 You can follow the status of your parcel via the My bpost app or Track & Trace .
How much does it cost to return a parcel?
FAQResidential
If the original sender offers you the option to return your parcel, then you have two options: The return shipment is free. The return shipment is not free. Either you must pay part of the costs yourself in the Post Office or Post Point where you turn in your return shipment, or the original sender deducts a small return fee from the amount that he refunds. If the original sender does not offer any return options, then you must send your parcel as a regular shipment. In that case, the price of your parcel depends on the weight, the size and the destination. Use our online shipping tool to calculate the price of your parcel.
Can I choose the office where I pick up my money?
FAQResidential
In most cases you can. Depending on the country where you live or are staying, the sender might have to indicate the agency where you must pick up the money.
What should I take with me to the Post Office or Post Point to ensure my registered mail is ready to send straight away?
FAQResidential
All the documents you need to send registered mail are available at your Post Office or Post Point. You can also pick up these documents to prepare your registered mail at home. You can also prepare your registered mail item in the My bpost app or via our online shipping tool. In that case, you will receive a digital shipping label, which you should print and affix to your mail item. Then all you need to do is drop it off in a Red Letterbox, at a Post Office or at a Post Point.
bpost is charging the following fees for customs formalities or administrative fees if the VAT was not paid in the online shop: €0 for private shipments with a value of up to €45. In this case, the sender has to prove that the shipment is a gift. (Please note: alcoholic products, perfume, toilet water, tobacco and tobacco products are subject to fees, even if they are gifts). €18,5 for completing customs formalities for non-exempt shipments with a value of maximum €150. €39 for completing customs formalities for non-exempt shipments with a value of more than €150. €55 for phytosanitary inspections of plants and plant products. €85 for a regularisation dossier.
Why do I have to pay 'fees for customs formalities'?
FAQResidential
Fees for customs formalities are administrative charges that are charged by the bpost customs clearance service for: determining the contents and value of the parcel contacting the addressee in case the contents, value and details of the parcel do not correspond or are incomplete; creating the required customs declaration; storage and warehousing of the shipment during the collection of customs duties. These charges apply to all shipments from outside the European Union (+ United Kingdom). You can, however, avoid additional taxes, customs duties and administrative costs by ordering from a registered online shop (Import One-Stop Shop or IOSS). You can easily recognise a recognised webshop: if your shopping basket states that VAT is included, you are safe! Most major webshops such as
, AliExpress, eBay and Wish
, are already registered. Ali Express Ebay Wish NB: shipments with a value above €150 are always subject to customs duties and administrative processing costs.
Is there a prefranked solution for registered mail?
FAQResidential
There are various ways to frank registered mail at home.
, In the eShop or at a Post Office
, You can buy a “Domestic registered mail kit” online in the eShop, which is enough for 10 registered mail items. What’s in the kit: 10 prior stamps for domestic mail 10 registered mail stamps 10 proofs of posting for domestic registered items The kit is also available in Post Offices.
, In the My bpost app or via our shipping tool
, You can also frank your registered mail item using the My bpost app or our online shipping tool. In that case, you will receive a digital shipping label, which you should print and affix to your mail item. This label is used instead of a prior stamp and a registered mail stamp.
bpost also delivers parcels for DHL in Belgium. You must attach a valid DHL shipping label on your return shipment. Your parcel will be delivered to the original sender by DHL. A parcel that is delivered by a different postal service can always be sent back with bpost. In that case, you must purchase a shipping label via our website, in our eShop or in a Post Office, Post Point or Parcel Point. You send your return shipment as regular mail. The price depends on the weight, the size and the destination. Use our online tool to calculate the price of your parcel. One of our partners is responsible for the delivery of your return shipment outside Belgium.
Why hasn't my international shipment been delivered?
FAQResidential
If your shipment has the status "On the way to Belgium", it has not arrived in Belgium yet. The delivery periods of a foreign shipment to Belgium vary from country to country. You can find out how long it takes on average for your parcel to arrive in Belgium via Track & Trace. This period is based on previous shipments coming from this country.
, My parcel comes from inside the European Union
, here is no default import procedure. If it wants to, customs can check shipments from inside the European Union.
, My parcel comes from outside the European Union (+United Kingdom)
, In this case an import procedure for your parcel will start upon its arrival in Belgium. The duration of this procedure depends on the following: Whether or not you already paid VAT on your shipment via the online shop The value of your shipment If you did not pay any VAT in advance or your shipment is worth more than €150, the bpost customs clearance service must first determine the import costs. To do this, the value of the contents of your shipment must be known (based on the invoice). If this is not provided, bpost will ask you to upload the invoice of your purchase online. You have 14 days to pay the import costs (VAT, import duties or any other customs fees and formalities). The sooner you do this, the sooner your shipment will be released. Most shipments are cleared within a week. In this phase, your goods are declared to Belgian customs. Customs has the right to check the content of your shipment. Please allow an additional 3 to 7 days for delivery in case of extra inspections. This period depends on any additional inspections by government agencies (e.g. for plants or food). If your shipment is not cleared, you will be notified (e.g. a permit is missing or the contents of your shipment are subject to import restrictions). The import procedure is completed once customs has released your shipment. Your shipment is then handed over to bpost, and you will receive it a few days later.
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