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My parcel has been in transit for longer than expected. What should I do?

Can bpost open my parcel?

What can the result of a customs check be?

When do I affix a proof of receipt to my registered mail?

What should I do if my parcel cannot be cleared because insufficient information is provided?

How can I submit a complaint if my parcel for a foreign address is damaged or lost?

I get a message that my parcel has been delivered, but I haven't received anything. What now?

My parcel remains 'in preparation'. What does this mean and what can I do?

Why should I contact the sender if my parcel has not been delivered?

My parcel seems to be stuck somewhere. It has not moved for a while on Track & Trace.

If registered mail is lost, stolen or damaged, the sender will receive compensation from bpost.

What happens if my registered mail with customised insurance is stolen, lost or damaged?

How do I file a complaint if my parcel is damaged or lost, or hasn’t been delivered?

Where can I pick up the registered mail if I will not be home during delivery?

How do I receive registered mail?

Why do I always have to show my ID card to receive a registered mail ?

When do I receive the proof of deposit when dropping off my registered mail in a Red Letterbox?

Will I receive proof of deposit if I hand in my registered mail item?

What should I take with me to the Post Office or Post Point to ensure my registered mail is ready to send straight away?

What’s the procedure for registered mail with proof of receipt?

Can I receive a proof of deposit of my registered mail by email?

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