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If you haven’t yet set your delivery preferences , we will generally first try to leave your parcel at a neighbour or in a safe place by your home. If we cannot do this, we will leave it at a pick-up point in your neighbourhood. You’ll be able to pick it up next working day. You will receive a notification in the My bpost app or its status will be updated in Track & Trace as soon as it is delivered. We will always send you an email when your parcel is ready for you at a Pick-up point.
, I received a failed delivery notice
, We leave a missed delivery notification if we cannot reach you digitally. That helps us cut our paper consumption. Full details of the pick-up point are stated in this notice. Keep in mind that the Pick-up point can change in exceptional circumstances. Always check the parcel status in Track & Trace before you go to the Pick-up point.
Prepare your business parcels for shipment. Send your parcels quickly and easily
On gifts from family or friends from outside the EU, customs charges import costs if the shipment does not meet all the requirements of a gift . If you believe that your shipment does meet these conditions, you can dispute these costs and apply for an exemption. You can do this after you have received a letter or request for payment.
, I have received a letter to provide the proof of value
, Ask the sender to send you an email confirming: the contents of the shipment the value (in €) of the shipment that your shipment is a gift You can then upload this email as proof via the online form. To do so, follow the instructions in the letter.
, I have received an invitation to pay the import costs
, Ask the sender to send you an email confirming: the contents of the shipment the value (in €) of the shipment that your shipment is a gift Then, enter your barcode and postal code via Track & Trace or via the My bpost app. There you will find a link to an online form to dispute your import costs. Upload the sender's email to this online form as proof.
, Please note
, : Customs carries out checks on the value of shipments. A fine may be imposed in the event of an erroneous declaration. Upload the sender's email to this form as proof.
Send a parcel to Poland
Residential
Send parcels to Poland in every Post Office or Post Point. Make your shipping label online and save time.
Send a Letter, Card or Registered Mail
Residential
Buy stamps. Send Letters, Greeting Cards and Registered Mail. All you need to know about stamping and addressing.
Discover what bpost does and how you can help to reduce CO2 emissions to a minimum for a better climate and more amenable environment.
Can I buy packaging somewhere for my return shipment?
FAQResidential
You can buy packaging in: Post Office Post Point Parcel Point (depends on stocks in the shop) eShop
Where can I buy boxes and envelopes to send a parcel?
FAQResidential
Post Office Post Point Parcel Point (depends on stocks in the shop) eShop See our packaging guide for tips on preparing your parcel.
Send a parcel to Germany
Residential
Send parcels to Germany in every Post Office or Post Point. Make your shipping label online and save time.
Buy and make stamps
Residential
Stamps for Belgium, Europe and the world. Make personalised Stamps with a photo.
Download My bpost app
