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Where can I hand in my parcel?
FAQResidential
You can hand in your parcel in different Drop-off points: In a Post Office, Post Point or Parcel Point: up to a maximum of 20 parcels per day with a total maximum volume of 500 kg or 1.5 m³. In some offices, you will find special Parcel Boxes; some of these are equipped with a scanner and can print a mailing receipt. In a Parcel Locker. For residential customers: When the postman rings your doorbell to deliver a parcel, you can also give him another parcel that you want to send. You can have it picked up at home for a fee. In a MassPost Center (from 20 to 250 parcels per day, with or without an appointment). Always take into account the maximum permitted dimensions and the maximum weight per parcel (30 kg and the maximum length of one side is 1.5 m). More information about the allowed sizes and weights .
Your My bpost app account must be linked to at least one email address. If you want to use a different email address, you can: Create a new account for the My bpost app. You do this by signing out of your current account via the 'More' menu and then selecting 'Sign out'. Then you can create a new account in the app using your new email address. If you no longer use your old email address, you can also simply add your new address to your current account. Select the 'More' menu, choose 'My email addresses' then enter the email address you wish to add. Parcels and shipments ordered with this email address will automatically be added to the My bpost app from now on. The email addresses you have added can easily be changed or deleted.
Why was I not notified of my incoming registered mail?
FAQResidential
Incoming registered mail is scanned to check that the name on the envelope is the same as the name in your account. You will receive notification of incoming registered mail in the following situations: If you have a My bpost app account If you have a MyPreferences account If you have been to a Post Office or Post Point to request delivery of registered mail straight to your letterbox We won’t be able to send a notification if the name on the envelope is not exactly the same as the name in your account. To avoid this, add all possible versions of your name in your account (for example Alexandre Jansen, Alex Jansen, and A. Jansen). You may also want to check that you haven’t turned off registered mail notifications. It’s easy to turn these notifications back on in the My bpost app.
You can affix a proof of receipt when you want formal written proof that the addressee has taken receipt of your mail item. The addressee must give their name and sign and date a document at the time of delivery. You will receive this proof for your peace of mind. In the event of a dispute a proof of receipt is deemed legally valid. You can affix a proof of receipt to these mail items: Official, confidential, original documents Notices to cancel a lease, insurance, an energy contract and so on Documents related to insurance and phone contracts and so on Official correspondence with your employer Documents related to a dispute, your health or documents of value to you In some cases proof of receipt is required by law. Ask at your local Post Office or Post Point, or via the My bpost app.
My parcel was ordered from a European webshop. Why does it have to pass through customs or do I have to pay extra fees?
FAQResidential
In this case, your parcel comes from outside the EU, even if it was ordered from a European webshop. Some webshops send their products directly from the country of origin. If that country is outside the EU (e.g. the United Kingdom), you might be charged import costs. Always check the sender address of your parcel when ordering items online. If you receive a payment request for import costs, you can still refuse your parcel before making the payment. You can do this via the My bpost app or via Track & Trace. In that case, your parcel will automatically be returned to sender.
Most senders have permanent agreements with bpost regarding lost and damaged parcels. Only you, the sender, can ask to open a dossier for a lost or damaged parcel because you paid bpost for the shipment. Contact us via the online form at the bottom of this page. This way you can immediately provide us with all the necessary information and documents to process your dossier. In case of damage, your complaint must be submitted to bpost within 7 calendar days. In case of loss abroad, we will start an investigation if your parcel does not receive a status change after: at least 5 workdays for shipments to a neighbouring country at least 10 workdays for the United Kingdom and all other countries
Where can I hand in my parcel?
FAQResidential
You can drop off your parcel in various places and ways: in a Post Office, Post Point or Parcel Point: up to a maximum of 20 parcels per day with a total maximum volume of 500 kg or 1.5 m³. in some offices, you will find special Parcel Boxes; some of these are equipped with a scanner and can print a mailing receipt. in a Parcel Locker to the postman when he has just delivered a parcel to you. More information about giving your parcel to the postman . you can have it picked up at home for a fee in a MassPost Center (from 20 to 250 parcels per day, with or without an appointment) Always take into account the maximum permitted dimensions and the maximum weight per parcel (30 kg and the maximum length of one side is 1.5 m). More information about the allowed sizes and weights .
The mail delivery may be disrupted due to exceptional circumstances (a strike, illness or extreme weather conditions). In that case, we do all that we can to deliver your mail correctly and as quickly as possible. Do you have a contract with our Moving Department and you don't receive mail at your new address? Perhaps something has gone wrong with forwarding your mail or your contract with the Moving department has expired. Check this in the frequently asked questions about the Moving department . If there is another reason, your can report your incorrect postal delivery online, preferably via our online form . We will ask for your contact details so that we can inform the right employee and can deliver your mail correctly in the future.
The new Mail Ahead feature in the My bpost app is currently a beta version. During the testing phase, we limit the number of users to a selection of beta testers. How do I know if I can activate Mail Ahead (beta)? If you’ve received an e-mail or see the ‘Mail Ahead’ tab in the ‘More’ menu of the My bpost app, you can activate and test this feature. Simply verify your identity and address with itsme®. More options to verify your ID will soon be available. How do I deactivate Mail Ahead (beta)? You can deactivate Mail Ahead in the 'More' menu, in ‘Mail Ahead’ tab. If the switch button is red, Mail Ahead is activated. To deactivate this feature, simply turn off the button. When the button is grey, Mail Ahead is deactivated.
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