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A parcel from outside the EU?
Residential
Are you expecting a parcel sent from a country outside the European Union? You may need to pay VAT, import costs or administration fees. Find out which costs to take into account.
Receive parcel from abroad
Residential
Follow your parcel from abroad with Track & Trace. Discover where your parcel goes if you are not at home.
Parcel must pass through customs
Residential
Are you expecting a parcel from outside the EU? Then it must pass through customs first and you may have to pay extra fees. Discover how this process works.
How much does it cost to send a Mobile Postcard?
FAQ
Residential
All cards made in the Mobile Postcard app are printed and sent from Belgium. You pay for your postcard upon shipment, or you purchase credits in advance . Your app is getting a makeover soon: it is no longer possible to purchase credits, but your existing credits remain valid. By buying your credits in advance, you save yourself valuable time and money: You don't need to pay for your postcards one by one. The price per postcard drops if you buy at least five credits in advance. Your credits are linked to your accounts and always remain valid, even if the rates happen to change. Cards for a destination in Belgium are sent at domestic rates.
, 'Prior'
, (delivered the next workday) or
, 'Non-prior'
, (delivered within three workdays). For cards that are destined for other countries, you pay international rates. By buying credits in advance, you pay less than you would if you pay for your cards one by one. Take a look at all our rates under the menu option 'Kaarten en enveloppen' .
, Can I transfer credits from one account to another?
, 'Menu' > 'My account' > ‘Transfer my credits' You'll receive an email requesting your confirmation. Confirm this and the credits will be transferred within two days.
How do I know whether a webshop applies the VAT rules?
FAQ
Residential
Non-European webshops can register with the EU to enable the payment of VAT and import costs in advance in their webshop. You can easily recognise a registered webshop: if your shopping basket indicates that VAT and duties are included, then you’re safe! That way you avoid: paying unwanted import charges and customs clearance fees; paying VAT on customs clearance fees; waiting longer to receive your shipment. NB: for goods with a value above €150, you will always have to pay import charges as these are not paid by the webshop.
I am liable for VAT. How can I reclaim my VAT?
FAQ
Business
If you want to reclaim your VAT, you need to enter your VAT number in Track & Trace or the My bpost app before paying the import costs. If you do not do this, or only after making payment, you cannot reclaim your VAT. Don't forget to submit your invoice with this VAT number when you file your tax declaration.
, Enter VAT number
, Enter the barcode of your parcel into Track & Trace or the My bpost app. Provide us with your VAT number via the form above the payment button.
, Please note
, that this notification does not entitle you to a deferral of payment or exemption from VAT.
Sent from your smartphone, delivered in the letterbox. Real postcards with your own photos. Delivered within 3 workdays in Belgium, from anywhere in the world
What should I do if my parcel cannot be cleared because insufficient information is provided?
FAQ
Residential
If your parcel cannot be cleared because insufficient information is provided, you will be asked to upload the missing documents with the relevant bpost form. bpost form in FR: Documents de douane relatifs aux envois internationaux bpost form in NL: Douanedocumenten bij internationale zendingen The sooner we receive this information, the sooner your parcel will be cleared through customs. You will receive this request by email, text message or as a push notification in the My bpost app. If you do not respond or bpost does not have your relevant contact details you will be sent a letter. You will also find the request for information and the link to the form in the My bpost app or Track & Trace. These documents are required for parcels to clear customs: For purchases: an invoice/proof of payment stating the contents and the value. For gifts: an email from the sender stating the contents of the shipment, the value (up to €45) and the fact that it is a gift. For special authorisations or exemptions: the certificate date and number. For diplomatic exemptions: an 136F form completed in full and validated, uploaded online and original sent by mail. For business purchases when subject to VAT: an EORI number and a VAT number (if you have a licence to defer VAT payments on imports, you must state the ET 14000 licence number). If you do not respond to this request for additional information within 14 days we will return your parcel to the sender. Charges may be payable to clear your parcel through customs. Customs duties, VAT and all other possible charges (such as anti-dumping duties and environmental duties) are calculated based on the information you provide. As the addressee, you will receive a request by email, text message, push notification or letter to pay any import charges. You must settle these charges in the My bpost app or Track & Trace before delivery.
Ria Money Transfer | Send money abroad
Residential
Send money safely to bank account, mobile phone or cash. From every Post Office to 161 countries. Money available for recipient immediately.
Send a parcel to the United States
Residential
Send parcels to the United States in every Post Office or Post Point. Make your shipping label online and save time.
Download My Bpost app
