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We will only leave a failed delivery notice if we cannot reach you digitally. That helps us cut our paper consumption. For the latest information about the status and whereabouts of your parcel, see our emails, the My bpost app or Track & Trace .
, Picking up a parcel
, You can collect your parcel by showing the barcode number of your parcel in the e-mail or in the My bpost app. As soon as your parcel is at a Pick-up point, the status of your shipment is updated on Track & Trace and you will receive an e-mail. So always check the status of your parcel online before you go to the Pick-up point.
Which delivery preference can I choose if I am not home?
FAQResidential
If you know you won’t be home, you can request the following delivery options for this shipment*: Directly to a Pick-up point or Parcel locker in your neighbourhood Directly to a different address the same day The next working day instead To a safe place (provide a photo to help us) To a close neighbour – either chosen by bpost or by you (ask them first if they agree) *Some of them are not available as last-minute options For future deliveries, you can plan ahead by setting general delivery preferences in the MyPreferences web portal or in the My bpost app . Tip: with the My bpost app, you can follow all your parcels at a glance and change your delivery preferences up to 5 minutes before the delivery.
What does a barcode look like and where can I find it?
FAQResidential
There are several bpost barcodes in circulation for parcels. Here are the most common ones. 24 digits starting with 3299 or 3232 (e.g. 329998745632147852365873) 18 digits starting with 3232 (e.g. 323256984521032569) 13 characters starting with two letters (CE, EE, CD, CZ) and ending with two letters (e.g. EE123456789BE) 27 characters starting with JJBEA (e.g. JJBEA2356412012365478896541) The following barcodes are used for registered mail: 30 digits for national registered mail, starting with 010 (e.g. 010541288500452621221234567890) 13 characters for international registered mail, starting with R (e.g. RA123456789FR) You’ll find the barcode in the following places: shipping label receipt mailing receipt notice of absence (see image) confirmation email communication from the sender Afwezigheidsbericht
How can I pay the import costs?
FAQResidential
Once the import costs are calculated, you will find a detailed overview of the costs in Track & Trace and in the My bpost app. You will receive a request to pay the import costs. This can be by email, text message or notification if you have installed the My bpost app. If the sender did not send us the data digitally, you will receive a letter with a payment request. You can make the payment securely via the My bpost app or by signing in via Track & Trace. You can pay via Bancontact, Mastercard, Visa or mobile banking. Also from abroad. PayPal and bank transfers are not possible. Exceptionally, you can pay your import costs in another way . Watch out for fake messages and phishing; bpost will never ask you to pay by bank transfer or provide a bank account number. Read all about it on our phishing page .
Special Privacy Policy – Mobile Postcard
Residential
Special Privacy Policy – Mobile Postcard
How can I follow my parcel that comes from abroad?
FAQResidential
You can follow your parcel outside Belgium with Track & Trace. bpost relies on its international partners for the Track & Trace information. They are not always able to communicate this information (on time) so you might not be able to follow your parcel immediately. Once your parcel arrives in Belgium at bpost, you can follow it with our Track & Trace and the My bpost app.
, Tip:
, You can also follow your parcel with the Track & Trace of the foreign postal service handling your parcel. Use the barcode number that you received from the sender and enter it in the Track & Trace of the foreign postal service.
, Please note:
, If your barcode starts with the letter ‘U’, you cannot track your shipment. This barcode is only used to facilitate the import procedure and present the shipment to Belgian customs. After the shipment is released, it will be handed over to bpost without further tracking.
Depending on the delivery preference you set, the following applies: You can change a neighbour or safe place until 5 minutes before the delivery. You can change your Pick-up point or Parcel Locker until the evening (until midnight) before the delivery. You can set a different delivery address for your parcel as soon as you receive the delivery date by email or via the My bpost app. You have until just before the mail carrier begins their morning route to do this. You can postpone the delivery of your parcel to the next business day as soon as you receive the delivery date by email or via the My bpost app. You have until just before the mail carrier begins their morning route to do this. You can easily change your delivery preferences via the My bpost app or via Track & Trace, as long as the button 'Change delivery preferences' is available.
If the status of your parcel does not change for several workdays, something probably went wrong. Please be aware that unforeseen circumstances may cause the delivery of your parcel to be delayed. Please contact the sender in the following cases: If the status of your parcel sent within Belgium has not changed for several consecutive workdays. If the status of your parcel to or from a neighbouring country has not changed for at least 5 workdays. If your parcel to or from another country has not changed for at least 10 workdays.
, Why do I have to contact the sender?
, Only the sender of your parcel can submit a complaint about a parcel that is not delivered. The sender will look for a solution together with bpost. If you are the sender, please contact our customer service via our online form . This way you can immediately provide all the necessary information and documents to process your file.
I was not home when the postman passed by. Where is my parcel now? What happens to your parcel depends on your delivery preferences. You can specify delivery preferences in MyPreferences or the My bpost app .
, I have already specified my delivery preferences
, If you are not home at the time of delivery, we will deliver your parcel according to your delivery preferences: to a neighbour, a safe place or a Pick-up Point.
, I have not specified my delivery preferences
, In that case, the postman will generally try to deliver your parcel to a neighbour or in a safe place. If that doesn’t work, you will receive a failed delivery notice in your letterbox. You or someone else can pick up the parcel at the Pick-up Point mentioned on the notice within 14 calendar days. Take into account that the Pick-up Point can still change. As soon as your parcel is at a Pick-up Point, the status of your shipment is adjusted on Track & Trace and you receive an email. Be sure to check the status of your parcel before going to the Pick-up Point.
The advantages of registered mail. Extra certainty with a signed confirmation of receipt.
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