My parcel was delivered too late. What should I do?

We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.

Receive a parcel

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My parcel arrived too late. What should I do?

Receive a parcel

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When will my parcel be delivered?

We try to deliver all national parcels the next workday. You can follow the status of your parcel with Track & Trace and the My bpost app. The stated time slot is an indication; 95% of the parcels are delivered within this time slot.

Follow my parcel

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I am expecting a parcel, but have not received a barcode. What do I do now?

In that case, contact the sender of your parcel and ask for the barcode. Without a barcode, we cannot follow your parcel with Track & Trace.

Follow my parcel

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How do I know who is the sender of my parcel?

Based on your parcel's barcode number, you can check the name and address of the sender with Track & Trace and the My bpost app.

Follow my parcel

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What does bpost do if my parcel is lost, damaged or stolen?

Most senders have fixed agreements with bpost for lost and damaged parcels. Only you, as the sender, can open a file for a lost or damaged parcel as you have paid bpost for the shipment.

Please contact us via the online form at the bottom of this page. This way you can immediately provide all the necessary information and documents to process your file. In case of damage, your complaint must be submitted within 7 calendar days.