What does bpost do if my parcel is lost, damaged or stolen?

Most senders have fixed agreements with bpost for lost and damaged parcels. Only you, as the sender, can open a file for a lost or damaged parcel as you have paid bpost for the shipment.

Please contact us via the online form at the bottom of this page. This way you can immediately provide all the necessary information and documents to process your file. In case of damage, your complaint must be submitted within 7 calendar days.

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Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.

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