My parcel was delivered to a Pick-up point, but was sent back to the sender. Why?
Your parcel will only be returned to the sender if you do not collect it at the Pick-up point within 14 calendar days.
Tip: you can also have someone else pick up your parcel at a Pick-up point. Anyone who can present the barcode of your parcel (see confirmation email or the My bpost app), can pick up your parcel at a Pick-up point.
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