Frequently asked questions
bpost account
I use different email addresses for different tools and apps from bpost. How do I switch to a single bpost account?

I use different email addresses for different tools and apps from bpost. How do I switch to a single bpost account?

If you would like to keep one bpost account that allows you to sign in to every tool and app that has the renewed bpost account, follow these steps:

Step 1: Choose your email address

Decide which email address you want to use from now on as a bpost account to sign in to the different tools and apps.

Step 2: Use this email address for all your tools and apps

You do not need to take any action for the account(s) with which you already use this email address. If you want to use your chosen email address (see step 1) to sign in to other tools (e.g. the online shipping tool, My bpaid app, My bpost app, MyPreferences or Mobile Postcard), follow the steps below: 

  • I have an online shipping tool account
    Use the data from your chosen bpost account (see step 1) to sign in to the online shipping tool via parcel.bpost.be.
    Please note: in this case, your shipping history, personal address file, order history, etc. do not move to this bpost account. 
     
  • I have a bpaid account
    To sign in to your bpaid account with the details from your bpost account (see step 1), there are two options:
    • Change your email address in the My bpaid app. Go to ‘My account’ and select ‘Email address and password’. You can change your email address there. Your bpaid profile will then be linked to your bpost account automatically.
    • Phone the bpaid customer service and request that your email address is changed. Your bpaid profile will then be linked to your bpost account automatically.
       
  • I have a My bpost account
    Go to the My bpost app and sign in with your bpost account details.
    Please note: in this case, your history, data, etc. do not move to this bpost account.
     
  • I have a MyPreferences account
    Go to MyPreferences or the My bpost app and click on 'I already have a bpost account' then sign in with the details from your bpost account (see step 1). 
    Please note: in this case, you have to reset your delivery preferences.
  • I have a Mobile Postcard account
    Use the data from your chosen bpost account (see step 1) to sign in to the Mobile Postcard app. 
    Please note: Your purchased credits are not automatically transferred. Find out how to transfer credits.
     
  • I have a Verhuisdienst account
    You cannot transfer your Verhuisdienst contract to another account. As long as your contract is active, it is best to keep a second bpost account. You can conclude new contracts by signing in with the details of your chosen bpost account (step 1).
I cannot log in using my password. What should I do?
Try the password you use to log in to one of these bpost tools or applications. It’s possible that this has replaced your current password. That's because bpost is switching to a single bpost account. Forgotten password If you can't remember your password and the password of a different bpost tool or app doesn’t work, you can always request a new password via 'forgot password' on the login screen. You will receive an email with further instructions on how to create a new password. This password will then be valid for all applications and tools linked to the updated bpost account.
Which tools and apps can I already sign in to with the updated bpost account?
The following bpost tools and applications are accessible with the same email address and password:
  • bpaid
  • Online shipping tool for parcels
  • MyPreferences
  • My bpost app
  • Mobile Postcard
  • De Verhuisdienst
How do I know which email address I will have to use to log in from now on?
The email address with which you must log in from now on depends on the account(s) you have already created.
 
  • I have an account for one of these bpost tools or apps

    You can continue to use this account with the email address and password that you presently use. This account has automatically become your ‘bpost account’. From now on, you can also log into the other tools and apps for which the new bpost account is valid.
     
  • I have an account for multiple of these bpost tools or apps.

    In this case, it depends on whether you use the same email address for the different accounts.

    - I use the same email address

    If you use the same email address for different accounts, you can continue to use it to log in. If you don't succeed in logging in, find out what you need to do.

    - I use a different email address

    If you use a different email address, you now have multiple ‘bpost accounts’. You can continue to log in with your current login details.

    If you would rather keep one account that allows you to log in to both tools, find out what you need to do.
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