Question 1

Can I also list friends or family members who live a bit further away as my neighbours?

Accepted Answer

When setting your delivery preferences you can only list neighbours who live close by (within a 50 metres' radius). Your parcel will be delivered to that address if you are not home.

Change address to family or friends

You’ll get an email or a notification in the My bpost app stating the delivery date and location when your parcel is on its way. You’ll then be able to have your parcel redirected to family or friends who live near you. Your parcel will be delivered straight to that address rather than trying your home address first.

Question 2

Which delivery preference can I choose if I am not home?

Accepted Answer

If you know you won’t be home, you can request the following delivery options for this shipment*:Directly to a Pick-up point or Parcel locker in your neighbourhoodDirectly to a different address the same dayThe next working day insteadTo a safe place (provide a photo to help us)To a close neighbour – either chosen by bpost or by you (ask them first if they agree)*Some of them are not available as last-minute optionsFor future deliveries, you can plan ahead by setting general delivery preferences in the MyPreferences web portal or in the My bpost app.Tip: with the My bpost app, you can follow all your parcels at a glance and change your delivery preferences up to 5 minutes before the delivery.

Question 3

Can my parcel be delivered to my neighbour or a safe place?

Accepted Answer

If you are not home and you didn't set your delivery preferences, the postman may deliver your parcel to a safe place or a neighbour. If that doesn't work, your parcel goes to a Pick-up point in your neighbourhood.If you prefer to have your parcel delivered to the same place every time, please configure your personal My Delivery Preferences.

Question 4

I don't want my parcel to be delivered to a certain neighbour. How can I set this preference?

Accepted Answer

Via MyPreferences and the My bpost app you determine where your parcel can and cannot be delivered if you are not home. You can choose from three delivery preferences :- to a Pick-up point or Parcel Locker in your neighbourhood- in a safe place (e.g. under a carport or lean-to)- to&nbsp;a neighbourYou can choose which specific neighbour can accept your parcel if you are not home. If this neighbour also isn't home, your parcel will be delivered to a Pick-up point.

The benefits of a bpost account?

Can I also list friends or family members who live a bit further away as my neighbours?

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