Send or return parcels without a label in Mechelen and Leuven

Send or return parcels without a label in Mechelen and Leuven

 

Send or return parcels without a label in Mechelen and Leuven

Pilot project through to 30 September 2023

  • No printer needed
  • Write down the unique code on your parcel
  • Send using a Screenless Parcel Locker

Send or return parcels without a label in Mechelen and Leuven

Sending without a label

Returning without a label

FAQ

How do you send a parcel without a label?

At the moment you can only do this using a Screenless Parcel Locker in Mechelen (2800, 2801, 2811, 2812) and Leuven (3000, 3001, 3010, 3018, 3360).

1.
Request a unique code

Create your shipping label in our online shipping tool or in the My bpost app and select ‘Have bpost print the shipping label’ at the checkout. You will receive your shipping code in a separate email.

2.
Write down the unique code

Write this code clearly on the outside of your parcel. Take it to your nearest location of Screenless Parcel Lockers.

3.
Sending with the My bpost app

Follow the steps in the My bpost app to select your locker. You will receive a reminder of your unique code before you place the parcel in the locker.

How do you return an parcel without a label?

At the moment you can only do this using a Screenless Parcel Locker in Mechelen (2800, 2801, 2811, 2812) and Leuven (3000, 3001, 3010, 3018, 3360).

1.
Verifying the sender offers a return option

Go to the online shop where you made your purchase to check whether you can have your return label printed at a Post Office or Post Point. If not, unfortunately you will not be able to return your parcel using a return code. If so, open the My bpost app.

2.
Adding a return in the My bpost app

Go to the ‘send’ menu in the My bpost app. Add your parcel if you do not see it in the menu. Follow the instructions to book or find a suitable locker.

3.
Writing down a return code on your parcel

Just before you book or open a locker, in the app you will be asked whether you want to send your parcel without a label. Select this option and note the unique code displayed clearly on your parcel.

4.
Placing your parcel in the locker

If there is still a shipping label on your parcel, cross it out first and write your unique code next to it. Place your parcel in the locker and close the door. bpost will do the rest.

Please note: Sending or returning parcels without a label via a Screenless Parcel Locker is currently not available for shipments outside the European Union.

My bpost app

Download the My bpost app

  • Track all your parcels, even those delivered by other companies
  • Set your delivery preferences
  • Decide which parcels you want status updates for
  • Pay customs duties for deliveries from outside the EU securely
Check out all functionalities

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Still got some questions?

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