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for the key word « poste klantendienst »
I cannot pick up the money. Can someone else do that? Someone with the correct documents or a mandate?
FAQResidential
You must always pick up the money in person. If you really can't pick it up in person then the sender must go back to the Post Office or Ria agency. The sender must modify the transaction and indicate a different addressee.
Only the sender can correct an error. You must ask him or her to go to the Post Office or Ria agency where the money was sent and to modify your name there. Once the error is corrected, you can pick up the money.
Is my parcel additionally protected against theft and damage if I send it in a bpost box?
FAQResidential
Your parcel does not receive extra protection if you send it in a bpost box. If you want extra protection, choose the ‘With warranty’ shipping option. In case of loss or damage, you will be reimbursed for the value of the contents of your shipment (up to max. €500). More information about the calculation of this compensation . You can select this mailing option when creating a shipping label via the online shipping tool. Or go to a Post Office or Post Point near you and ask the counter clerk to send your parcel with warranty. You can also choose the ‘With warranty’ option for parcels sent abroad.
You can send money from all 161 countries where Ria Money Transfer is active. In all those countries you only need a valid identity document. You'll find a list of countries that you can send money to in your Post Office or Ria agency.
What do I need to pick up my registered mail?
FAQResidential
If you have a failed delivery notice with details of where to pick up your registered mail, take the following with you when you go to the Pick-up point: The failed delivery notice Your ID card If you have registered your preference in the My bpost app to have your registered mail redirected straight to a Post Office or Post Point, you just need to tell the person at the counter your name or show them the barcode of the registered mail. Have someone else pick it up? You can designate someone else to pick up your registered mail on your behalf. You do have to give that person a proxy .
Which information must I submit to receive the money? (PIN code, identity document, sender's name, etc.)
FAQResidential
To receive your money, give the counter clerk of the Post Office or Ria agency the following five things: the PIN code of the transaction the first and last name of the sender the country where the money was sent the amount that you expect your identity document
When you hand over the money, the counter clerk in the Post Office will immediately give you a paper proof of remittance with the PIN code of your transfer. If you want to know whether the money was picked up, you must phone the Customer Care Center of Ria Money Transfer on the number 02 588 24 14.
You can protect the contents of your parcel within Belgium up to €500 via the ‘With warranty’ mailing option. In case of loss or damage, you will be reimbursed for the value of the contents of your shipment (up to max. €500) + the shipping costs. If the contents only include documents, then you will be reimbursed €15 in case of damage or loss. You can select the ‘With warranty’ mailing option when creating a shipping label via the online shipping tool. Or go to a Post Office or Post Point near you and ask the counter clerk to send your parcel with warranty. With a regular shipping label, without extra options, we only reimburse the shipping costs of your parcel if we are responsible for the loss or the damage.
How can I receive my money?
FAQResidential
You pick up the money in a Post Office in your neighbourhood or in a Ria agency. On the ‘Receive money’ form, fill in the transaction PIN code, the first and last name of the sender, and the country where the money was sent. Give the completed form to the counter clerk together with your identity document. After your details are checked, the counter clerk will pay out the amount in cash.
Which details do I need to send money with Ria?
FAQResidential
The details that you must give the counter clerk at your Post Office or Ria agency: the first and last name of your addressee the country where your addressee lives or is staying depending on the country: the Ria agency where your addressee will pick up the money your mobile phone number You pay the amount in cash or with Bancontact.
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