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We are sorry that our postman did not place your mail in your letterbox. The best way to report this is via the online form . We will ask for your contact details so that we can talk to the right postman about this.
I want to hand in a parcel, where do I find Drop-off points and their opening hours?
FAQ
Residential
You can find the different Drop-off points and their opening hours: Via 'Find a Drop-off Point' In the online shipping tool when you create a shipping label You can also give your parcel to the postman when he delivers another one to you. More information about handing your parcel to the postman .
Which stamps do I use for a letter to a foreign address?
FAQ
Residential
bpost has stamps for shipments outside Belgium. There are stamps for Europe (EUROPE) and for the rest of the world (WORLD). You can buy them at our Postal office and Postal Points and in our eShop. example EUROPE eShop - stamps EUROPE example WORLD eShop - stamps WORLD The number and type of stamps for your letter sent abroad depends on the size, weight and destination of your letter.
I lost my smartphone. What happens with my credits?
FAQ
Residential
Luckily, your credits are linked to your account. You can simply install the Mobile Postcard app on your new smartphone and log in with your chosen email address and password. You'll find your available credits under the 'Credits' menu at the bottom of the app screen. Your designs, sent cards and addresses are saved on your smartphone. You'll unfortunately not be able to find these on your new device.
What does delivery to a safe place mean?
FAQ
Residential
Via MyPreferences you can list a safe place where your parcel can be delivered if you are not home. This is a place round your house. Tips: Make sure that the chosen place is safe, dry and easily accessible. Upload 2 photos via MyPreferences to help our postmen. Your safe place can be the garden shed or a spot under a lean-to. Please note that in some cases we can't deliver to your safe place. Discover in which cases .
Receive a parcel from Belgium
Residential
Follow your parcel with Track & Trace. Choose where we can deliver it. And discover where your parcel goes if you are not at home.
Can I make changes if the photo quality is not good?
FAQ
Residential
In the app, you can use a photo filter for photos that are beautiful but of lesser quality. Sepia, black-and-white and warm tints are nice filters. The blur will be less noticeable on your postcard or video card. Simply add the photo then click on it. If possible, use smartphone photos that are at least 1831 x 1276 pixels. If your smartphone is less than four years old, any photos you take with it should be of good enough quality. Tip: don't zoom too much when taking a photo. A zoomed image is not as sharp.
Our logistic solutions
BLOG
Business
Will bpost pick up my parcel?
FAQ
Residential
If desired, we will pick up your return shipment at your home. The price for the ‘Pick-up on demand’ service depends on where we must pick up your parcel. You request a pick-up or "collect" online. If you request a pick-up online before 11:30 or via phone before 12:00, then the postman will pick up your parcel(s) the same day between 12:00 and 17:00. If you contact us later in the day, then the postman will pass by the next workday. Attach a bpost shipping label on every parcel. That label is not included in the price of the pick-up. You can have multiple parcels picked up simultaneously: maximum 1.5 m³ and 500 kg per pick-up. Each parcel can weigh maximum 30 kg.
Which mail can I see with Mail Ahead?
FAQ
Residential
Mail Ahead shows you a scan preview of the envelope of all the following personal mail items that are processed with our sorting machines and addressed to your name and address defined in Mail Ahead: Letters Postal cards You will be notified of the following mail, though without a scan preview, for: Certain recurring administrative letters (e.g., Proximus bill) Some addressed advertising mail (e.g., Colruyt folder) Certain periodicals (e.g., magazines from mutualities, NGOs or unions, etc.) Is currently not shown in Mail Ahead: Parcels Unaddressed mail or mail not addressed to you Registered mail Newspapers and most magazines Mail that is delivered by other postal services Mail that couldn’t be scanned by the sorting machine Mail that weighs more than 350 grams Mail that was sorted by the sender (e.g. some advertising folders)
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