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Can I drop off my registered mail in a Red Letterbox?
FAQResidential
You can drop off a registered mail item in a Red Letterbox if a shipping label is affixed that has been created using the My bpost app or online shipping tool. In all other cases you should drop off your registered mail at a Post Office or Post Point.
What can't I send
FAQResidential
The current postal legislation forbids the sending of letters or parcels, both within Belgium or abroad, with the following contents: 1. Dangerous goods: Dangerous objects are objects that, due to their shape, nature or packaging, can be dangerous for people or can damage other shipments, the equipment of bpost, or the goods of third-parties (including parcels). Some daily objects also cannot be sent with the post. These include lighters, perfume, manicure products, glue, paint, flammable liquids, spray cans, deodorants under pressure, hair dye and lithium batteries. There is a specific exception for lithium batteries. Read all about it in this overview . It also includes an overview of all dangerous goods. 2. Prohibited items: Drugs, narcotics and psychotropic substances Weapons, essential parts of weapons and ammunition, imitation firearms, knives, swords, daggers and any other sharp or cutting object Objects, texts or general substances of which the import, export, production, circulation, distribution, use, possession, sale or transport are forbidden by law Objects that include statements that contravene public order or common decency Shipments that mention forbidden destinations or contain forbidden goods according to commercial law Shipments that contain counterfeit goods Coins, banknotes and bearer bonds (exception: personal cheques with a maximum value of €500 per parcel and a basic guarantee) Jewellery (exception: costume jewellery that does not contain gold, silver or gemstones, is not worth more than €500 per parcel and has a basic guarantee), works of art and collections or other valuable materials, including animal pelts Parcels whose value is more than €5,000 Some countries impose additional restrictions. Check the exceptions for China , Russia , the United States , the United Kingdom , France , Italy , Portugal , Luxembourg , Spain and Switzerland .
In exceptional cases you will not receive an email confirmation with QR code. No need to worry. You can always share the QR code with your proxy holder in the My bpost app. Sharing options include WhatsApp, Messenger and Telegram. QR code in the app
How will I know when my parcel is delivered?
FAQResidential
You can follow your parcel online with Track & Trace and the My bpost app. Enter the barcode number that is on the label of your return shipment. Be sure to enter the correct postcode: If there is a return label in your parcel, then the correct postcode is the postcode on the original shipping label that is attached to the parcel. If you have to create a shipping label, then the correct postcode is the postcode of the receiver of your return shipment. You will be notified in the app when your parcel is delivered. If you create and purchase a shipping label, you can click on the 'Confirmation of Receipt' option. You will receive a text message or e-mail regarding the status of your parcel: When the parcel is delivered. When the parcel is not delivered because the addressee was not present. In that case, it is delivered to the nearest Post Office or Post Point. When the addressee has not collected it from the Post Office or Post Point.
You will receive a free text message as soon as you transfer, withdraw or pay an amount in a currency other than euro. In that case, you will have to pay 1.75% extra on top of the amount of the transaction for foreign exchange charges for transactions in a foreign currency. The conversion into euro is done according to Mastercard International's exchange rate, based on the one of the European Central Bank (ECB). This text message shows you the difference (in %) between the reference rate of the ECB and the one of Mastercard (costs included). You will receive a text message for the transaction performed in the following currencies: Bulgaria (BGN) Croatia (HRK) Czech Republic (DKK) Denmark (DKK) Hungary (HUF) Iceland (ISK) Liechtenstein (CHF) Norway (NOK) Poland (PLN) Romania (RON) Sweden (SEK) You can easily turn these text messages on or off using the form below.
What is the safest way to send my parcel back?
FAQResidential
You can also choose an additional guarantee and signature. This protects you against damage or loss up to €500. Or you can choose a receipt if you want to receive a message as soon as your parcel has been delivered.
, Guarantee and signature
, With this additional guarantee your parcel is protected against damage and loss, and the postman asks the recipient to sign for receipt.
, Proof of Delivery
, You get a text message or e-mail regarding the status of your parcel: When the parcel is delivered. When the parcel is not delivered because the addressee was not present. In that case, it is delivered to the nearest Post Office or Post Point. When the addressee has not collected it from the Post Office or Post Point. You can easily create your shipping label online. Print it out and bring your parcel with the label on it to a Drop-off point or give it to the postman .
In principle, parcels that you receive from a sender within the European Union do not have to go through customs. However, Belgian customs can screen these shipments exceptionally. Some regions of the EU are subject to customs duties and VAT. This is because they are not part of the customs territory of the EU, even though they are part of the geographical territory of the EU (e.g., the Canary Islands). Always check the country of origin of your parcel. Something you order from a European webshop can also come from outside the European Union. In that case, you will have to pay any customs charges in advance via the My bpost app or via Track & Trace. You can always refuse these extra costs. Your parcel will then be returned to the sender.
I can't track my shipment with the barcode, why is that?
FAQResidential
This is the case when your barcode starts with the letter “U”. Barcodes starting with “U” are only created to allow shipments through customs. For this shipment, the decision was made to deliver without Track & Trace. This can be the choice of the sender or the recipient when purchasing from the online shop. Shipments with this barcode are processed like letters and will arrive within a maximum of 5 workdays after customs clearance.
What stamps do I need to frank registered mail?
FAQResidential
How you frank your registered mail depends on how you prepare it. You can do this at a Post Office or Post Point or in the My bpost app.
, At a Post Office or Post Point
, If you prepare your registered mail item at a Post Office or Post Point, a prior stamp and a registered mail stamp will be affixed to your mail item. You can use the price calculator to work out how much you’ll have to pay.
, In the My bpost app
, You can also frank your registered mail item using the My bpost app. In that case, you will receive a digital shipping label, which you should print and affix to your mail item. This label is used instead of a prior stamp and a registered mail stamp. Then all you need to do is drop off your item in a Red Letterbox, at a Post Office or at a Post Point.
Screenless Parcel Lockers
Residential
Send, receive and return parcels easily with the My bpost app. Discover how it works.
Download My bpost app
